Lise Watier Company - I had a problem with their product - 3 attempts to contact...

[2jk19]

**UPDATE** As suggested by an Scer - I wrote my concern on their facebook page and as I predicted they deleted it! TWICE! I posted a third time, but they will continue to delete. How sad!

I have been purchasing Lise Watier products for years (from their cosmetics to their skincare) and I absolutely LOVE their products. They can be pricey, but I don't mind as the quality is there, it is paraben free and it works for me. Other products work equally as well though (other higher end skin care products). I am sad to say that I have to say GOODBYE to Lise Watier and all their products! I am now switching to Vichy and Biotherm skin care lines as Lise Watier's customer service has disappointed me so much.

I spend on average a minimum of $200+ on Lise Watier every month - I am a loyal customer and always give their products good reviews and speak highly of them to others. Seeing as I am a good customer, I expected to receive good customer service. I have never had the need to call Lise Watier in the past, but recently I did. I had an issue with one of their eye creams (the packaging in particular and lack of actual product in the container that I paid for). I am not one to complain, but this was unacceptable - the product was obviously used and re-packaged. This was very likely linked to the store in which I purchased it from (Shoppers), but I had no luck with them in exchanging (can you believe it?!), but that is a different story altogether. After my hassles with Shoppers, I gave up and contacted Lise Watier, confident that they would solve my issue - simple fix - replace the product! Thinking that they would stand behind their products and assist loyal customers with issues, or contact the store to which they have an agreement with to return/exchange damaged products.

There was no contact number, so I emailed them through my personal email - TWICE! NO REPLY! It had been a week and then I decided to contact them through their web contact form - 2 days later STILL NO REPLY! My goodness!

I feel very awful about being a loyal customer and spending lots of money and they cannot even have the decency to contact me back.

SO LONG LISE WATIER, YOU HAVE LOST ME AS A CUSTOMER! - I HOPE THAT YOU WILL TREAT YOUR CUSTOMERS BETTER IN THE FUTURE!

Thanks for reading my review, I hope that it will help you save money if you plan on trying Lise Watier, but are not sure. You will likely NOT receive any support from them. If anyone has any questions that I can answer for you about the experience or whatnot, please PM me. THANKS!

[pippinelkhound]

Did you try posting your concerns on their Facebook page?

I'm still miffed that they discontinued my blusher, but it's more a spring shade so I'm hlding out for next springs line.

[Natalka]

I don't know why SDM wouldn't let you return or exchange the product - it's their policy to do so. If you haven't already, contact the cosmetics or store manager there, and if they don't help you, move on to corporate at SDM.

Good luck!

[2jk19]

No, I have not. I will try that - thank you! good suggestion! I'm thinking they will likely delete the comment, but we shall see!

Did you try posting your concerns on their Facebook page?

I'm still miffed that they discontinued my blusher, but it's more a spring shade so I'm hlding out for next springs line.

[2jk19]

PS: I hate when companies discontinue my fav products! Hope they return with it in the spring for you!

Did you try posting your concerns on their Facebook page?

I'm still miffed that they discontinued my blusher, but it's more a spring shade so I'm hlding out for next springs line.

[2jk19]

I know! I used to be a supervisor for SDM as well - so I know very well that they should! Yes, I did - actually dealt with the cosmetic manager at the first location I tried initially - hmm?! I was going to contact corporate, but was so exhausted at the thought of it after dealing with various stores at store level, I thought for sure Lise Watier would solve the problem!

I don't know why SDM wouldn't let you return or exchange the product - it's their policy to do so. If you haven't already, contact the cosmetics or store manager there, and if they don't help you, move on to corporate at SDM.

Good luck!