Tired of stores confusing one per purchase and doing something about it!

[mcon]

usually with printed pdf, if its one that i am using a lot of, i dont bother explaining the whole pdf thing and thats why they are all the same, i just say "its from the companies facebook, they allow 2 per computer, and i have a bunch of laptops" they literally cant argue with me

[mcon]

I have a better one I hope you will laugh because I did to try to forgive my frustration.My Maxi dont want anymore smartsource coupons,I had a no....because apparently my coupon was expired...false...it was not in French it was in English.......French: month after...10-08-2013,English Month before: 08-10-2013...wow I know that myself,maybe those coupons need an update to 00/00/0000 for dumb

that happens to me every once in awhile, if both the day and month are below 12, they will mistake them and try to say it is expired. i dont let them , i am quick to correct

[cath007]

usually with printed pdf, if its one that i am using a lot of, i dont bother explaining the whole pdf thing and thats why they are all the same, i just say "its from the companies facebook, they allow 2 per computer, and i have a bunch of laptops" they literally cant argue with me

Good one lol

[crAZy4dEAls]

If I get stuck with the cashier confusing 1 per purchase with 1 per transaction, I usually say..."I'll wait here while you put my items through one at a time....". Then they realize that I have (however many items) and I intend to stay there while they ring them through individually and usually they just put them all through at once.

[RonBC]

I predict soon all stores will limit coupons, price matches, etc.. people doing these are taking up way too much time at the cash, customers waiting are walking away. The cashier is spending 15+ minutes on your 'transaction' where the average transaction in the store takes 3-5 minutes.

[cath007]

Cashiers need more training on définitions in my point of view.In training how many hours they receive about that and price matching?

[DianneS]

I had not that problem so often,it is the 1 per custumer that give me trouble,even if I make several transactions and the number of transactions in the bill change''so I am another costumer),they dont want.Lost of time for everyone me and the cashier,the gaz is not cheap so I will not go to the store 10 times lol

In all fairness, one per customer means just that. You don't suddenly become a different customer by starting a new transaction. You are still the same customer. If we want stores to respect the one per purchase wording, then we should respect the one per customer wording.


I think your idea of changing the wording re one coupon per item purchased is great.

[nana2276]

It doesn't matter how many coupons you are using, or how many transactions, or whether the coupons are printed in black or white, or mailed. It is not enough training or bad training. CSM's thinking they are more "IMPORTANT" than they are. I've run into that more than once. If you do not get satisfaction at store level you go to head office.

[Momof3girlies]

I had a similar problem here at walmart, i had a coupon that said 'ANY' of olay.. bar or bodywash.. the cashier argued with me it wasn't in the picture of the coupon, and I explained to her that it says "ANY" she then got her manager and the manager says i couldn't use the coupon.. I said to her to please re-read the coupon it does say 'ANY' and then she went and verified with another manager. Finally, I got the dang OLAY but what a headache. I almost want to hold a cashier gathering just for walmart to educate them. I swear customer service is lack these days!! Sorry, cheekysaver that you had to stand there and deal with an 'un-educated' (with coupons) Cashier, and that you had to deal with crappy customer service, what ever happened to the customer is always right?

[Momof3girlies]

I predict soon all stores will limit coupons, price matches, etc.. people doing these are taking up way too much time at the cash, customers waiting are walking away. The cashier is spending 15+ minutes on your 'transaction' where the average transaction in the store takes 3-5 minutes.

wouldn't it be nice if there was just one lane open for us couponers? ahhh a dreamer can dream.

[super807]

i wish all coupon can change their wording into "limit one coupon per item purchased" instead of "limit one coupon per purchase". This way no one can get confuse anymore.

You would think that, but nope, can still get confused cashiers with that wording too. Happened to me at Zellers with Resolve coupons. Even thought it said "per item purchased".

[super807]

I predict soon all stores will limit coupons, price matches, etc.. people doing these are taking up way too much time at the cash, customers waiting are walking away. The cashier is spending 15+ minutes on your 'transaction' where the average transaction in the store takes 3-5 minutes.

Not necessarily. I am super organized with my transactions, and provided the cashier I get is farily literate, my price matching and coupons only add about 1 to 2 minutes to the processing time if I have a large order. Less with a small one. I've even had a cashier tell me that price matching only takes a few seconds.

That said, I have been behind someone price matching who was hopelessly not organized, had every single flyer out (around 12 flyers or more) with not a clue as to which flyer which item was in, and had to search through every single flyer for every single item. Processing her transaction took forever.

[super807]

wouldn't it be nice if there was just one lane open for us couponers? ahhh a dreamer can dream.

Not to me. My RCSS has a lane for price matching, and that lane takes forever as it has more people in it, often with super large orders. I don't use it. But some other customers get upset with someone using one of the other lanes when price matching. Even though I am super organized and do not take longer than other transactions.

I don't want segration in the store. Being forced to use a specific line is not my wish.