Lost SDM points from my Optimum Card....Upset

[CrazyQT]

As long as you use it once in a 12 month period your points are safe. You do not have to redeem once in a 12 month period. I think that's fair.

[torontogal12]

Just buy $1 stuff once a year to keep it active.

Wow, loyalty programs are not what they are cracked up to be! You can't save them for a rainy day! Boo! Spend them while you have them.
Thanks for sharing.

[Ciel]

That reminds me-Feb 21 is the date 2000 Optimum points are set to appear for updating profile last month. Just checked the e-mail as I thought it was Feb. 14.

[super807]

I guess "loyalty" means we have to be loyal to them

Yes, that is what a loyalty program means. It means if you as the customer have loyalty to a store/brand, it will reward you for the loyalty.

OP, it sucks to lose the points. It is pretty much standard with loyalty programs for a period of inactivity to cause that. Some programs (like Aeroplan) will give you a warning a month or two before the date it they are to expiry, but I think that most don't.

[seylz_gurl]

sorry to hear that. I wasn't aware of that policy. let us know what happens.

[Silk]

Oh that sucks I hope SDM shows some compassion and reinstates your points. Fingers crossed.

Silk

[Poirot]

Yes, that is what a loyalty program means. It means if you as the customer have loyalty to a store/brand, it will reward you for the loyalty.

OP, it sucks to lose the points. It is pretty much standard with loyalty programs for a period of inactivity to cause that. Some programs (like Aeroplan) will give you a warning a month or two before the date it they are to expiry, but I think that most don't.

Airmiles expire 5 years after you earn them and I think the Husky card does the same thing.

[YOU AND ME]

That sucks - although I'm not surprised.
I had around 80,000 HBC points and lost them all because I hadn't used my card in a year. They had no problem sending me emails with my balance every month, but never a warning that my points would disappear because of inactivity. Funny thing, I never bothered to shop at an HBC store again after that!

I very surprise about HBC points,i haven't shopped at Zellers since they closed 2 years ago, i had forgotten that i even had points on my card.I went to the web site and was able to get a $100 GC.

[YOU AND ME]

ugh and when you get GCs with your Sears points, the GCs have expiry dates unlike every other GC in the country.


Sorry that happened to you OP. Happened to me too, but I didn't have a lot of points on it at the time (mostly rinky dinky points from pop and snacks when I was away at university)

Sears points expire if you have regular Sears store card but don't expire if you have a Sears MC

[Sharpie]

Update in the first post!

[walkonby]

Hooray! They gave them back, nice.

[CrazyQT]

UPDATE!
Hi everyone!! I went to buy some milk at Shoppers took the receipt and I checked it in the car. And guess what?!?!?! All my points were there! They gave me all of my points back!! I'm very happy with the outcome!
Thank you all for reading my thread!!

Awesome news!!

[Silk]

Yay!

Silk

[tjthemanto]

That sucks - although I'm not surprised.
I had around 80,000 HBC points and lost them all because I hadn't used my card in a year. They had no problem sending me emails with my balance every month, but never a warning that my points would disappear because of inactivity. Funny thing, I never bothered to shop at an HBC store again after that!

I had that happen to my aeroplan miles ..not air miles , but aeroplan.

[SavvyLady]

Congrats !! I love SDM, that was the right thing for them to do!