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Thread: App Update

  1. #1
    Frosh Canuck
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    I updated the app on my iphone this morning. The points total is no longer acurate and when I look at transactions, it no longer shows the last 2 shops (Sunday and Mondays) and the points accumualted those days. On the plus side, it finally has the flyer on it, which is awesome since my neighbourhood no longer gets flyers at the door.

    Anybody else notice this? I assume tht my points are safe, but pulled my reciepts out of the recycling bin just in case.
    This thread is currently associated with: Apple


  2. #2
    Junior Canuck
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    That's not just an app thing, I looked online and my transactions from yesterday aren't showing up either.
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  3. #3
    Mastermind Anna Michele's Avatar
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    I'm missing points np transaction history since Aug 6th

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  4. #4
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    Same with me - missing the points from my last transaction, including the points added afterward by CS when the coupon code didn't work. Saw it online, not via the app.

    Thanks everyone, for posting. I was stressed seeing this but feel better knowing there must be some kind of problem. If the thread title read "Missing points" maybe we would hear even more cases of this happening.

    And I dug my receipts out also!

    I'll be calling if it's not corrected automatically.

    If anyone has more details on this, please post here!

    Silk
    Last edited by Silk; Wed, Aug 17th, 2016 at 01:22 AM.

  5. #5
    Mastermind Anna Michele's Avatar
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    I'm looking for me receipt it's driving me crazy not knowing exactly how many

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  6. #6
    Smart Canuck Ladybug2011's Avatar
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    Quote Originally Posted by Silk View Post
    Same with me - missing the points from my last transaction, including the points added afterward by CS when the coupon code didn't work. Saw it online, not via the app.

    Thanks everyone, for posting. I was stressed seeing this but feel better knowing there must be some kind of problem. If the thread title read "Missing points" maybe we would hear even more cases of this happening.

    And I dug my receipts out also!

    I'll be calling if it's not corrected automatically.

    If anyone has more details on this, please post here!

    Silk
    I just checked online and I'm missing points that I had to call in to get when the coupon code didn't work. Also no transactions in the transaction history since July 27 and I know I've shopped after that. Now I have to go looking for my receipt again.

  7. #7
    Canadian Genius Cocovanilla's Avatar
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    I also have 2 transactions not showing anymore (despite that they were there Monday afternoon when I last checked). The points are missing too obviously! I don't know if I should call or wait that it get sorted out?

    looks like it an ongoing problem...
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  8. #8
    Canadian Genius Cocovanilla's Avatar
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    actually I just called and the automatic message says ''We are currently experiencing higher than usual call volume as a result of some technical issues."


    Edit: if anyone get to speak to someone, please let us know
    Last edited by Cocovanilla; Wed, Aug 17th, 2016 at 03:13 PM.

  9. #9
    Mastermind Anna Michele's Avatar
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    I can't even get through its just busy. I trying to be patient but it is nearly impossible for me

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  10. #10
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    Quote Originally Posted by Silk View Post
    Same with me - missing the points from my last transaction, including the points added afterward by CS when the coupon code didn't work. Saw it online, not via the app.

    Thanks everyone, for posting. I was stressed seeing this but feel better knowing there must be some kind of problem. If the thread title read "Missing points" maybe we would hear even more cases of this happening.

    And I dug my receipts out also!

    I'll be calling if it's not corrected automatically.

    If anyone has more details on this, please post here!

    Silk
    Quote Originally Posted by Ladybug2011 View Post
    I just checked online and I'm missing points that I had to call in to get when the coupon code didn't work. Also no transactions in the transaction history since July 27 and I know I've shopped after that. Now I have to go looking for my receipt again.
    Yes, July 27th is the last one that shows for me also.

    Quote Originally Posted by Cocovanilla View Post
    I also have 2 transactions not showing anymore (despite that they were there Monday afternoon when I last checked). The points are missing too obviously! I don't know if I should call or wait that it get sorted out?

    looks like it an ongoing problem...
    Quote Originally Posted by Cocovanilla View Post
    actually I just called and the automatic message says ''We are currently experiencing higher than usual call volume as a result of some technical issues."


    Edit: if anyone get to speak to someone, please let us know
    Hey Everyone,

    I've been trying to reach them on and off for about 90 min. Always get a busy signal except once i got the recording, but when i chose my language, I got disconnected.

    I figure they must be getting slammed with calls over this.

    Yes, if anyone gets through - do let us know svp

    Silk
    Last edited by Silk; Wed, Aug 17th, 2016 at 04:47 PM.

  11. #11
    Smart Canuck momi's Avatar
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    I lost 17000 points,?????

  12. #12
    Canadian Genius Cocovanilla's Avatar
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    At this point all I'm thinking is:

    WHO didn't lost points/transactions?

    They must be flooded with calls and emails.
    Silk and dealdealer like this.

  13. #13
    Canadian Genius
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    I am missing shops from 8/11 and 8/14 but I have a shop on record from 8/6 and 8/16 so a very narrow window missing for me.

    I am +50k points though because one of my missing transactions was a redemption. So I am temporarily rich. lol I think I am the only one that hopes that they will be unable to fix this!

  14. #14
    Smart Canuck amira84's Avatar
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    I lost 16k+ points. One was 3850 points and the other was 12500 points.
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  15. #15
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    Still no luck.

    Maybe they disconnected the phones after so many calls until the problem is fixed

    Silk
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