WM & SDM Deals

[Onyx]

I'm furious just reading about your situation, and am so sorry you had to experience that. I second what Draggy said...I would have called head office immediately to let them know that they're paying their employees to not only NOT do their job, but also make rude and judgemental (sp?) comments towards their customers. Digusting. I hope that the manager and cashier get paper cuts from all other coupons in the future...ugh. Mean people.

[nicjosemm]

Wow, i would have lost it if they said that to me.

[Chuck71]

I will often use my printed coupons at superstore because I have never had any problem with them.

[barginshopper]

Sorry to hear about your experience. I would have flipped out. Good for you for staying as calm as you did. I would definetely call head office and make a huge stink. That was just plain rude.

[ilikedealsss]

wow, you used 29 ziplock bag coupons at one transcation. I normally used two same coupons (expecially for the printable coupons) at the same transcation. I am hard to use more when I look at their face. I read this site, someone said that he/she got back from WM head office, WM did accept coupon incl. printable, but only one per transcation.

[sumi]

omg!! that's aweful...
she had no right to talk to you like that!
I see that this was posted a couple of days ago...did you get a chance to contact the head office?

[ladynetz]

Yes, they can be very rude. I tried using my printed $2 Ziplock and they would not let me.They said they should not be taking these coupns, even though some cashiers do so. I don't understand, how come, if it's a policy, the cashiers don't knoe all of them about this?

[htebxbeth]

i wanted to give you sympathy rep, but i guess i have to spread rep around before giving any to you. anyway, i would be soooo angry about this. i am angry for you.

[JAMs Wife]

I had to bring out the coupon policy last time I shopped at WM too (also for the Ziploc). Some people....

[Zonny]

I hope you documented every moment of this transaction. Write a politely worded letter explaining every word of what those rude employees said to you, what day and time it was, everything. Then maybe write a similar letter to the manufacturer, telling them what a difficult time you had using their coupons.

As for the cashier wanting to keep all your coupons, then a manager, a 'big manager' saying "get a job?" OMG, I hope that they lose their own damned big WalMart job over that.

Z

[htebxbeth]

i don't see how someone who uses coupons can be portrayed in such a negative way. having a job has nothing to do with it. it's about being SMART. but if i was an idiot cashier or manager, i'd be pretty jealous of a smart person, too. their ridiculousness is, in a way, a compliment to you.
if you have thick enough skin, i say keep going to that walmart. keep pushing to use your coupons. every coupon you use there is a win over their idiocy.

[tinkb]

Kind of off topic, but are the busy bones really hard for dogs? my parents have a dashound who loves bones but he's very old now and I wouldn't want them to be too hard for him.

[kaimui22]

some cashiers/supervisors at WM really need to learn a lesson or two in RESPECT! I'm finding more and more cashiers being plain rude and just mean. Last time I was at WM I bought some stuff and picked up a box of Ziplock big bags..priced at $3. The coupon was $4. The cashier didn't want to give it to me and the the box itself was scanning at $8 so she called for a manager. The manager went to check on the price and it wasn't placed in the right spot. So the manager said "I'll give it to her at $3 this time. She can use the coupon.". The cashier than started ranting to the other customers in line saying that I shouldn't be allowed to use coupons and get stuff for free. The manager actually told her to ring the items at $3 and deduct $3 and she didn't want to!

Another time at Save-On, I had gotten 5 boxes of tv-dinners and my mom had gotten 4 boxes. We were lining up one behind the other and had a bar between our items. The casher scanned my 5 boxes then added 4 boxes onto my order. I told him the 4 boxes weren't mine (hello! they were separated by the bar and I didn't even talk to my mom. we were acting like strangers). He actually said "HMPH! I scanned them already. Now I have to cancel it...." and gave me major attitude. I told him those 4 boxes weren't mine..he didn't even scan them! He just added them to my order as automatically. Then he gives me attitude for taking them off my order?? I wrote a comment card but I don't think it'll go anywhere..

geeze

[onlybluemomma]

I am new to the whole coupon thing.. and did my first great shop at the WM here.. but at the end of ringing my stuff through the lady copped some major attitude at me .. I had a coupon for everything in my cart except 2 things (cookies and hair elastics.. the hair elastics were clearance for 1.00).. Anyway.. she rang through my stuff and took the coupons and when she rang through the cookies she was like " NO coupon for this?" in a really snotty voice... i just smiled and said " Nope" lol..

I hope you get some response from WM head office.. i would be livid!

[Jayne300]

Ricki, I'm so sorry you went through this. I am also angry for you. Doesn't Walmart have signs up stating who the store manager is (and their contact info), and if your issue can't be resolved by the store manager, that you should contact the regional manager? I would be inclined to work my way up each and every step of the ladder until I reached head office - regardless of whether I received compensation or not. The reason why I would do this is to educate and communicate with everyone possible in that organization as to what their customer's experiences are. The more people that know in the organization, the more likely Walmart will be to educate their own staff regarding policy and professional behaviour. I think these things happen because we are too quick to go straight to the top - which is often really far removed from the store level. Head office may or may not respond to the customer's complaint. Usually customers don't worry about whether or not they address the real problem which is their staff. We very rightly expect compensation and an apology, but we never demand ACCOUNTABILITY from the company and staff member that caused the problem in the first place!
If you are compensated or apologized to, I'd thank them and then ask them what they are going to do to ensure that this doesn't continue. I might even give them the web address for Smart Canucks and advise them that they should spend an afternoon reading the threads dealing with WM customer service and coupon problems.