*Official News* If You Have Missing or Unpaid Cashback Transactions Please Read

Boo Radley · Tue, Oct 27th, 2009, 04:48 AM

Hi everyone,

Here is the current status of the Cashback and what you need to do to get paid for all your transactions and an explanation of the reason behind the delays.

All transactions have been (and still are) fully tracked by the system. We however completely rebuilt our Cashback system and while doing so, a conflict between the old and new systems resulted in a problem that made it very hard to display the transactions that occurred in the past few months consistently. We fixed all these issues and tracking will be automated and reliable with transactions showing up in less than 24 hours in the Cashback panel starting on November 1st, 2009.

However, for transactions before November 1st, 2009, I have decided that the best way to take care of these will be on a personal basis (and manually) through email. I will ensure that you get paid for every transaction you made through the Cashback system. To express my apology for this inconvenience, instead of paying you a percentage Cashback, I will pay all the commission a transaction has generated.

All I need from you please is to email me with your SmartCanucks ID (if you know it) and a rough list of the transactions you placed and I will retrieve the details and reply back to you with a list. Once you confirm that I have listed all the transactions you made and acknowledge the total I owe you, I will then proceed to send out the payment immediately to the address/paypal you specify.

I will be replying back to your emails in less than 24 hours. Once again I deeply apologize for this inconvenience and I guarantee you that starting on November 1st, 2009 you will be getting the highest quality of service and reliability from the New CashBack System.

sandiecoop1 · Tue, Oct 27th, 2009, 03:26 PM

Wow, acknowledgment, reason, resolve, and special gift. SC is awesome.

Natalka · Tue, Oct 27th, 2009, 03:32 PM

Got the email, but sure was wondering who this Alex person was, lol!

Justine · Tue, Oct 27th, 2009, 03:34 PM

Quote:

Originally Posted by Natalka

Got the email, but sure was wondering who this Alex person was, lol!

yah. not sure if the alex on here is the same alex. It didn't look like his writing either.

Boo Radley · Tue, Oct 27th, 2009, 03:50 PM

Quote:

Originally Posted by

It didn't look like his writing either.

It was 4:30am lol

Natalka · Tue, Oct 27th, 2009, 03:52 PM

Boo, it was wonderfully written (says the English teacher).

Justine · Tue, Oct 27th, 2009, 04:07 PM

Quote:

Originally Posted by Natalka

Boo, it was wonderfully written (says the English teacher).

Exactly why I didn't think it was him

S J · Tue, Oct 27th, 2009, 04:23 PM

e-mailed u , thanks!

Kaldirris · Tue, Oct 27th, 2009, 04:46 PM

Email sent, and many, many thanks went with it for all your hardwork.
Flowers are a small consolation for all the hair you've likely pulled out, but virtual beer just isn't as satisfying!

Kristin · Tue, Oct 27th, 2009, 08:40 PM

Email sent, Boo. Thanks again for all of your hard work and standing behind cashback personally. The 4:30 am post shows how serious you are about this!

puddin57 · Tue, Oct 27th, 2009, 08:45 PM

agreed and well done on the new system!! I'll wait until next week to try out the new system....great work Boo

Boo Radley · Tue, Oct 27th, 2009, 09:10 PM

Quote:

Originally Posted by nickjud

I have to go back and look for 4 months of transactions? Does ebay even keep them that long?

No you don't... just email me your userid and/or username and I will take care of it andget back to you in 24 hours max

magazineuse · Tue, Oct 27th, 2009, 11:21 PM

Boo,

I just now sent you an email with my missing transactions list and it bounced back?? It says that my email was blocked using zen.spamhaus.org
The email I used was alex@smartcanucksdotca
Now, do I really need to add that t? (and no I did not write the word dot, I used a real dot)

Please advise. Thanks! Kindest regards.

Boo Radley · Wed, Oct 28th, 2009, 03:25 AM

Quote:

Originally Posted by magazineuse

Boo,

I just now sent you an email with my missing transactions list and it bounced back?? It says that my email was blocked using zen.spamhaus.org
The email I used was alex@smartcanucksdotca
Now, do I really need to add that t? (and no I did not write the word dot, I used a real dot)

Please advise. Thanks! Kindest regards.

Please try smartcanucks @t gmail

Sorry about that!

magazineuse · Wed, Oct 28th, 2009, 10:07 AM

Thanks Boo! Email sent!
Kindest regards,

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