Scanning Code Of Practice

[dar_the_deal_hunter]

It isn't every store here in quebec....it has something to do with the prices being on the shelves...Sears does not have it

[itsjustmebub]

bump

[awongtse]

thanks for the info - I've been wondering what scop stands for! I've used it successfully at both Loblaws and SDM.

[amanda55]

I know many big box stores whom hire special security to look for tag switchers because a lot of people abuse SCOP and switch tags just to get the item free or $10.00 off.

[c0nfluence]

Wow, thx for the info!

[julie.leeds]

http://www.retailcouncil.org/advocac...ish_sept07.pdf

Here is a link to a PDF with all the SCOP info you could want. I thought this part was particularly interesting because this doesn't seem to be the standard practice, rather it seems you have to REQUEST this.



FIVE STEPS TO A HAPPY CUSTOMER
When a scanning/pricing error is brought to your attention you should:
1.
Thank the customer for bringing the price discrepancy to your attention.
2.
Always remain courteous and friendly.
3.
Ask the customer where they noted the price (for example, was it on a shelf tag, in a flyer, etc.). Ask a co-worker to investigate and check the price. Inform the customer you are checking the correct price.
4.
If a scanning or pricing error has occurred, give the customer the product for free or with the $10 discount as covered in the Scanning Code of Practice. Make sure you tell your supervisor about the scanning or pricing error so it can be corrected as soon as possible.
5.
If the customer is not satisfied, direct the customer to Customer Service or your supervisor. Remember to explain the details to customer service or your supervisor so that they have all the information necessary to respond to the customer.
6.
If a customer complaint cannot be resolved at store level, or the customer has questions that cannot be answered, the customer can be directed either to your designated company representative or to the Scanning Code of Practice complaint line at 1-866-499-4599.

[Saving Moola]

Thanks. Does anybody know if Zellers still does SCOP?

[Shopper33]

Hello Everyone,

This is my first post, but I have read this forum on and off for a while.

I need help and advice.

I have been doing the SCOP thing for a while. But now I have been accused of basically what they say is that I “Switch” tags, ie: They THINK i put up an old tag which has the sale price. RIDICULOUS! Has this happened to anyone??

I am so distressed and upset about this, I have NEVER done ANYTHING ILLEGAL, and I told them to check their security tapes or have someone follow me around the store and I will show them where their STAFF leave the old prices up and forget to change them.

Now today, I tried to SCOP and they basically took me out of the store and said they don't want me shopping there anymore!! They wouldn't even let me take my paid groceries. They refunded my money in cash.

Please help. I am consulting a lawyer about this. I am so upset and mad about it. I really cannot believe this is happening to me.

Has anyone here encountered anything like this?

Thanks.

[amyt0915]

OMG are you serious?? I have no idea what you should do?! What store is this?

[amyt0915]

Where do they think you are getting these price tags from to switch the price? Have you used SCOP at this store a lot??? How embarassing for you, sorry this happened

[Shopper33]

It is Real Canadian Superstore. I am so angry.
I've consulted the lawyer, and believe me, I am doing something about this!!

Update - A VP of RCSS called me today to get my side of the story, hopefully something will get done about this.

[kool_105]

that sucks, you are doing them a favor by letting them know there prices are outdated. there staff must be lazy. i would contact head office and complain for sure.

[Shopper33]

Yes, their staff are not doing their job. They should switch over their price tags on Sat mornings, but today is Wed and the tags that I found were still up. I am definitely calling Head Office tomorrow. I am not going to let this rest. Thank you for your replies so far, kool and amy.

And, it wasn't just one price tag. There were about 5 or 6 price tags still up for this product and for other varieties of it. One even on the header of an aisle, and the others in the aisle. They took them all down and brought them to customer service. It is ridiculous!!

Next time, I should ask the Manager to come around the aisles shopping with me and show him the expired tags.

[Poirot]

Thanks. Does anybody know if Zellers still does SCOP?

Zellers does SCOP only in Quebec.

[Poirot]

Hello Everyone,

This is my first post, but I have read this forum on and off for a while.

I need help and advice.

I have been doing the SCOP thing for a while. But now I have been accused of basically what they say is that I “Switch” tags, ie: They THINK i put up an old tag which has the sale price. RIDICULOUS! Has this happened to anyone??

I am so distressed and upset about this, I have NEVER done ANYTHING ILLEGAL, and I told them to check their security tapes or have someone follow me around the store and I will show them where their STAFF leave the old prices up and forget to change them.

Now today, I tried to SCOP and they basically took me out of the store and said they don't want me shopping there anymore!! They wouldn't even let me take my paid groceries. They refunded my money in cash.

Please help. I am consulting a lawyer about this. I am so upset and mad about it. I really cannot believe this is happening to me.

Has anyone here encountered anything like this?

Thanks.

I think you should contact the head office too.How can they accuse you without a shred of proof.Shame on them for being lazy and/or understaffed and victimizing a customer who points out pricing errors.