Scanning Code Of Practice

[jtcb]

Good to see other companies have this policy also. I thought only RCSS has this.

What happen if you are only planning to buy one item? You get the item for free or they make you to buy multiple items but give you the first one for free?

[DaveFromCanada]

Well they cant make you buy anything, they would just give you the item but ive never seen this happen they will only give you the advertised price

[Insane]

At the extra foods here (only 2 grocery stores) they honour it. Weekly I get free groceries. I kid you not. This week I got $23 back!!! Yup, although usually it's about $5. I can only think of 1 week in the past 6mths where it's all been fine! It's a HUGE problem. However, they only do it at customer service. So if you catch it at the cash, they correct it, but will not give it to you for free. I am usually so busy bagging and making sure the kids don't run off, that I can't watch every item go through anyways. After the bill is paid, I check it over and then head over to customer service. Although it's a huge pain, it's usually worth my while.

At first I felt like I stealing, then after awhile I realized how much they would be stealing from me by overcharging!

[prince$$]

ive never seen this happen they will only give you the advertised price

Many stores have had this policy for a while. Some are quick to offer it (Fortinos), others have a "don't ask, don't tell" rule (SDM). It's up to the consumer to be aware.

There's already TONS of threads on SCOP here and all over the different Canadian forums.

[daphne010180]

Was at WM the other day Gillette embrace cartridge pack was $17.29 and sign said $16.13, SCOP'ed and they gave it to me for free, even though code only requires them to take $10 off. I was so excited.

[Cheapnik]

January at Sobeys and score! They had wrong price on 120 pack of Bounce - free! The supervisor even let my coupon stay on as they rang it through first.

Today at RCSS 4 pack of noname pudding rang thru wrong price - Score!

Not bad..in January I didnt know about this policy.

[ame555]

Well they cant make you buy anything, they would just give you the item but ive never seen this happen they will only give you the advertised price

It's happened to me a few times, twice at Shoppers and about 3 times at Loblaws -- the first time at Loblaws, I was just expecting the difference back (30 cents), but when I went to customer service they gave me the whole amount back. Then I started looking more into it.

I wish Zellers had it though, because it happens there so often to me!!

[mellyskater]

thanks i notice if you correct a cashier on the price, they will 9/10 times try to just give it to you at the reduced price, until you ask "shouldnt i be getting that free or the 10.00 off..."

[bert]

Actually that's the reason why I always try to use the self checkout so I can verify what is the price being scanned... as I always go at 7 am on Saturdays there is never anybody lining up, waiting for me so I can take my time if needed. At least twice a month I detect something not scanning at the right price (usually out of the produce section). In that case the cashier assigned to the self checkout section will call to ask a verification of the price and sure enough I will get it for free. The scary part is when you go on the Tuesday or Wednesday and you find something like this because it means that nobody detected the problem through almost a week (RCSS flyer starts on the Thursday or Friday... don't remember).
Keep your eyes open!

[Arch_Dandy]

Huh, I've always heard of this on the forums but never actually knew what it was. I wish had know, haha, I never check my bill. I do however try and watch the cashiers when they ring stuff through and last year around christmas I was buying some salsa for a GB I was making and the sign had sign $1.99 but it rang through at $2.50. I told the cashier it was ringing in at the wrong price and she made a big deal about going to the aisle and checking, then came back and said she couldn't find that sign. I offered to go show her where it was but she called someone other guy working there over and he finally went to check and eventually she rung it in at $1.99 after like a 10 minute hassle. Had I know I could have gotten that salsa for free instead of having the cashier give me dirty looks for making her go check the price it would have been much easier. Haha.

[mlongboat]

I did this yesterday at shoppers. The LIFE drop ins bottle liners were $6.99 on the shelf (from $9.99). They scanned at $9.99. When she had them price checked and I was right she tried to adjust them to $6.99. I asked her about SCOP and she said "Oh right, I forgot".

I also used this last week at Sobey's for a swiffer. With my coupon, I got i for free!( I paid taxes) I LOVE when it happens on big ticket items.

It seems like employees either haven't be told about this policy or have been told not to mention it. Either way. It seems dishonest.

[tasamy]

I am eager to argue with cashiers/customer service representative about coupons/deals/etc. but for SCOP, they fight a lot and they do a lot of pressure to take it at the reduced price especially in SDM and Safeway (market mall and north hill). They are hesitated to apply SCOP and on the other hand, they start insulting by telling "Did you come here to get stuff for free?", "How you get it for free?", "Do you accept to take it without any payment?" ... Sure, Superstore and Walmart are far helpful but anyway I stopped fighting, it doesn't worth it.

[JunkpileJennifer]

Loblaw stores are VERY good about the SCOP. If it's a mislabel and the product is not exactly the same, sometimes they'll just reprice the product. But if the barcodes on the sign/product tag match, then you indefinitely get it free or get the first $10 off. I've never experienced it at a different store.

I had a problem at independent once though... I was buying a mini blender advertised on the shelf label at $4.44. It rang up at $9.99 and I didn't know it until I paid. So I took the initiative to grab the shelf label (since I work in a grocery store myself) and took my bill, blender and shelf label over to customer service. I don't know what they did wrong, but instead of refunding me the full amount ($11.63 I think it came to or something) I only got back $10.49 (approx) - I pointed this out to them and told me that they charged me the tax, or charged me some tax, and didn't refund the full amount. They argued with me that you only get up to $10 off - I said yeah, the product WAS under $10 and tax is included in part of the refund, plus they gave me back MORE than $10 anyways, thereby proving their point invalid. Then they told me, "Well, we don't mess with tax." Yeah, like heck you don't! I didn't care too much 'cause I only paid a little over a buck for the blender when I was willing to pay $4.44 for it, but it irks me when I have to deal with cashiers who don't know what the hell they're doing! It makes us other cashiers look bad!

Anyways, the best time to go shopping for things that will scan wrong I find is on Thursday nights. Sometimes people are asleep at the switch, and the night stockers will put up signs too early, or they'll change the price in the system too early. Same goes for Friday morning, signs won't necessarily be switched over. Also, Friday mornings in general are best for getting 50% off bread/salad/yogurt/meat/whateverelse that they reduce at LCL stores! The general merchandise department as well as health & beauty (same people work both) put various things on sale though throughout the week, so they're not as predictable, but they're the worst dept for SCOP!

[lisalovlee33]

What does SCOP stand for and how'd you pronounce it? Like "skop"? "scoop"? "scope"?

[cooki_e24]

I am so glad you posted this, not everyone is aware of the law (at least in Qc).
Zellers and Wal-Mart are the best places to get free stuff due to wrong prices. Zellers does not make a fuss and their employees just give you the first article for free (as long as it is below $10) or a $10 rebate on the adjusted price, no questions asked.
Wal-Mart on the other hand, you need to fight every time there is a discrepancy.

Here's a tip: always check the price of your articles at an in-store price check before getting to the cash so you know which ones will be free.

Also, I don't know how often I have got out of the cash line-up to go get an article that an other customer in front of me got for free. It takes them at least 30 minutes to change the price in the system so you have ample time to get yours for free too.

My husband does not go through cash with me anymore as he says it is embarrassing when I ask for the article for free...well my answer to that is that I save us at least $300 a year by paying attention to the prices.

Recently, we bought light fixtures for the whole house, they were all on sale but when we got to the cash, none scanned at the sale price. Result: $110 off of the total purchase.

It pays to be attentive!!!