Another Horrible Walmart Experience. What happens when you make a SCOP complaint?

[Slaney]

And yes this is the same location in Regina where I had my last horrible WM experience.
Last Monday I went there to buy seasons 2-5 of Desperate Housewives because they were $15 there.
They all scanned at $19.83 so I asked for SCOP. The cashier didn't speak any english so she called a CSM who like the last one would just whisper to her & not even look at me which I'm getting really sick of so I made him acknowledge me. He pointed to the sign & said SCOP only applies to an item that doesn't have a sticker so I still had to pay $15 each. I know for a fact that's not how it works & I also know our WM's signs don't have that wording. Then he tells me my total which didn't seem right, prints the item slip which is just a mess so I made him void it & ring everything in again. Somehow the 2nd total was 45c less. Don't know what they did the first time that it was off 45c. And before you ask why I still bought these DVD's you should go watch this show, you will understand lol.
So I get home & look at my reciept & see I was charged $19.83 for the one DVD that didn't have a sticker! That was his arguement why he wouldn't honour SCOP because they had stickers then they one without he doesn't even give me shelf price!
So I pulled out my reciept for season 1 that I had bought the week before & saw I also got overcharged on that one!
The next morning I called WM head office & spoke to a nice lady who also argued with me about how SCOP works. Didn't seem to care that even if she was right I was still was overcharged on 2 DVDs. She said she would forward my complaint to the store manager who I think called & woke me up at 8:30 this morning but didn't leave a message.
Thursday my call to the SCOP people was returned & they said they will investigate & file a complaint on my behalf. Anyone know what I should expect now?

[Natalka]

Honestly, if you don't want to continue with the aggro just stop shopping there - it's not worth the 'savings' if you keep getting peeved... It would be well worth the few dollars saved to go elsewhere.

[Slaney]

I do my shopping at the Rochdale or Vic East Walmart's now. The only reason I went to this one was because they had the DVD's for $15. Otherwise I had to order them off Amazon for more money & wait.
I can't stand this location. They're dirty & unstocked, the staff is rude, the customers are gross & they only accept coupons if you're a man.

[RebeccaRYoung]

Honestly, if you don't want to continue with the aggro just stop shopping there - it's not worth the 'savings' if you keep getting peeved... It would be well worth the few dollars saved to go elsewhere.

I totally agree. If you get this upset all the time and have this many problems it doesn't seem like you're saving anything. You could also try going to a different checkout, or just not buying anything if they make this type of mistake.

[Sunraven]

http://www.competitionbureau.gc.ca/e...eng/01262.html

Key Features of the Code

The Item Free Scanner Policy – The Retailers' Promise of Price Accuracy.
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.

What is a non-price ticketed item?

A non-price ticketed item is any bar coded merchandise that does not have a price affixed to the merchandise.

[MillieH]

If its tagged, scop doesn't apply.. you just get the lowest tagged price.

[scbpooh]

I have also stopped shopping at the south location. the only reason i went in there recently is because they were the only location that had the Good n' Natural bars.

I was told last time I went in there to ask for the one supervisor ( I cant remember her name) but shes always there and told me if and when i come in with my coupons to ask for her. Shes the taller skinner one. I have complained to her a couple times about the way they treat us.

[Slaney]

They were priced on the shelf and had a sticker. SCOP does apply. Please don't waste time replying to argue this, Like I said I have talked to the SCOP people & they were the ones that confirmed this.
The question I have is what happens now that they've filed a complaint with Walmart?
Will I ever hear back from them about this?

I also have an update on the Walmart end on this
I called them back when it didn't look like they were going to try calling me again. The manager had no idea who I was or what this was about! So I'd like to know who they were getting to call me
He offered me a $30 gift card for my "inconvenience" When I should be offered a $55 gift card for how much I have overpayed. And he told me if I ever have a problem again to ask for a CSM. Thier CSM was the problem!

[angel_2011]

just wondering if you could return the DVDs and purchase them elsewhere (bestbuy, futureshop, etc). I am a big fan of the show as well, however, if I was overcharged by $55, I would rather return the DVDs.

[Slaney]

If I return the DVD's I'll still have to pay more than $15 (or even $19.83) for them. And no other Walmart's even had them.

[Cocottee00]

Did you know if they are in the flyer at 15$ each ? Or if it's an instore special ?? If they are in the flyer, price match at Futur Shop or Best Buy