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Thread: PC Plus Programme
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Thu, Dec 22nd, 2016, 05:34 PM #7846
- Join Date
- Sep 2011
- Location
- Ontario
- Posts
- 425
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- 660
- Trading Score
- 11 (100%)
I just checked on the cards linked to my account... And my plastic card, key tag, phone and tablet are there but there is also another mobile one that i dont recognize.... Nakasi?? Anyon else see problems like this. How would you know? If i delete will it affect my points?
Sent from my LG-D852 using Tapatalk
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Thu, Dec 22nd, 2016, 06:16 PM #7847
- Join Date
- Sep 2010
- Location
- rural ontario
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- 1,669
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- 2085
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- 5 (100%)
I also had an extra card (and my old iPhone). I deleted my old iPhone and then put the extra card to collect points only. i contacted PC by phone, and although the rep did not know for certain, she did say it could be an old number when the system was first setup. She was not sure about deleting it, but thought that putting it to 'collect points' only was a good idea. Not much of an answer, but at least a little less worry. If anyone else gets a better answer, please post. Thank you!
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Thu, Dec 22nd, 2016, 06:39 PM #7848
I deleted a iphone one that wasn't mine, the two PC Plus card one, two key fob ones (we have never had fobs) and it has no effect on the balance. I set my phone to collect points only. At the moment my PC Financial cards are also set to collect points only, I will only change it when I want to redeem and then change it back again!
Built Bars 15% off sitewide, free shipping when you spend $25. User the code LOUISE2020 to get another 10%
PC Insiders please use my code LR1507 you get $25 and I get $10 in points
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Fri, Dec 23rd, 2016, 04:37 PM #7849
- Join Date
- Sep 2010
- Location
- rural ontario
- Posts
- 1,669
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- 2085
- Trading Score
- 5 (100%)
Today I recieved an email from PC Plus asking me to call to have my account reinstated. (I doubled checked the telephone number to ensure it matched the number on the website.) my points had been placed on hold due to activity---I redeemed $60 worth of points on Wednesday. I was caller number 84! It only took about 15 minutes on hold to get to a rep. She said no problem unlocking the account, and YES their system had been hacked. It was suggested that I changed my password and checked my account balance on a regular basis. She also said their phone system is being overloaded with calls. I know it is a PC issue, but iI felt horrible for her, can you imagine having to deal with this issue all day long.....
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Fri, Dec 23rd, 2016, 05:02 PM #7850
When I was in contact with them they did say that I wasn't the only one affected ... but it was the same day it happened and I spotted the missing points, so called them. It sounds like they had to lock down accounts and make contact with the other people affected.
They did tell me that even though I use PC Financial cards that they are unaffected because software that is used for PC Financial is completely separate to the PC Plus software (and each PC financial card you have is actually assigned a PC Plus card No when you link it to the app).
What a nightmare for them to have to deal with. I have to say they were so nice and efficient at sorting it out (and really pleasant to deal with), I couldn't have had better service and I can't fault them on anything.Built Bars 15% off sitewide, free shipping when you spend $25. User the code LOUISE2020 to get another 10%
PC Insiders please use my code LR1507 you get $25 and I get $10 in points
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Fri, Dec 23rd, 2016, 05:17 PM #7851
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Fri, Dec 23rd, 2016, 08:48 PM #7852
Hmm, someone in here might know... if I have free product coupons, can I combine that with a personal points offer? I just noticed that my husband has an offer for 800 points for every $7 spent on Lean Cuisine, and I have at least 34 free product coupons from cashing out all my Stouffers points... This could be a hot deal!
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Fri, Dec 23rd, 2016, 08:57 PM #7853
- Join Date
- Nov 2014
- Location
- Ontario
- Posts
- 12,231
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- 29955
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- 65 (100%)
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Fri, Dec 23rd, 2016, 09:25 PM #7854
- Join Date
- Oct 2011
- Location
- Alberta
- Posts
- 3,864
- Likes Received
- 7603
- Trading Score
- 199 (100%)
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Fri, Dec 23rd, 2016, 09:30 PM #7855
Thanks to both of you!! It might have to wait until after Christmas
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Fri, Dec 23rd, 2016, 09:51 PM #7856
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Fri, Dec 23rd, 2016, 11:13 PM #7857
- Join Date
- Feb 2009
- Location
- Bracebridge ON
- Posts
- 417
- Likes Received
- 641
- Trading Score
- 0 (0%)
When I was checking my offers tonight I noticed that $150 worth of my points were missing. I quickly checked my account history and noticed that $150 were used in Vancover on Monday (I live in Ontario) :o I've emailed PC Plus so hopefully they can get everything fixed. I would suggest that everyone change their password since it seems that something is up with PC Plus.
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Fri, Dec 23rd, 2016, 11:44 PM #7858
Thanks to everyone who has been posting their issues with losing points or being told to change their passwords.
I just went into my account and found a new unfamiliar card # (the first one FP helped me figure out was related to DLing the app on my tablet).
This new card # is titled: eCommerce Cards
and the nickname listed is 'click & collect'. It was set to earn points and redeem. I just changed the setting. But I have no idea where card came from. My points haven't been touch but I very close to the first redemption level.
I'm not sure if it was there when I checked my account previously because it's listed below my PC Financial card and I didn't look below that last time.
I only have the one mobile device - the tablet. What does that mean, ecommerce card? Any ideas anyone?
SilkLast edited by Silk; Sat, Dec 24th, 2016 at 03:26 AM.
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Sat, Dec 24th, 2016, 12:13 AM #7859
I checked all three family accounts, deleted all the nonsense ones and one account also had the fishy "eCommerce Cards", change the passwords and settings as well, a few days ago one account had close to $400 worth of points. Even now all three have 30- 50 dollars worth, can't change the ones tied to PC Master card to Earn Only, oh well!!
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Sat, Dec 24th, 2016, 03:43 AM #7860
Ok, I did a little investigating and got an answer to the 'ecommerce cards' stuff: Shortly after I read Phil's post (pasted below), i went on to shop.loblaws.ca and signed up in order to see what items would apply to my offers. I had to link my pcplus card to do this. So doing that generates this ecommece card in the pcplus account with the nickname click-and-collect.
Mystery solved.
Silk
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