Optimum card didn't scan

[Miss Molly]

I went to SDM today and the cashier swiped my card but when I looked at the receipt it said I could have earned 160 points if I'd have had an optimum card. Do I have any recourse? If so, with the store or head office?

[ottawacouponlady]

yikes. I'd call head office directly. You'd think using the info on your receipt theyd be able to fix it and maybe get you a new card if yours has lost it's "scan"ability!

[joandstef]

Oh no! How many things did you buy? Can you return and then re buy?

[Miss Molly]

Oh no! How many things did you buy? Can you return and then re buy?

I already opened crackers and chips so there is no point in going back. I just wonder if this has happened to anyone else. It's only 160 points and I went specifically because there was a sale and I had coupons on some of the items.

[shmeelady]

I already opened crackers and chips so there is no point in going back. I just wonder if this has happened to anyone else. It's only 160 points and I went specifically because there was a sale and I had coupons on some of the items.

Take the receipt back to the location they can add the points to your card. I've done this many many times. Lol.


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[CrazyQT]

Just call head office they will fix it for you.

[Miss Molly]

Just call head office they will fix it for you.

They did! It only took a couple of days, too!

[d.ot]

On a similar note, if you forget to use a coupon, can you go back with your receipt (showing proof of purchase) and get the discount?

[AlyssaDarling]

Im not sure if its the same at every shoppers, but at the Shoppers I work at you have 5 days to get it adjusted and it goes onto your account right away, and the cashier can give you a new card and it takes about 10 seconds. she just scans your old card, scans your new card, and that's it. I do it all the time for my customers.