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Mon, Jul 14th, 2014, 07:42 PM #1
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Mon, Jul 14th, 2014, 07:49 PM #2
You can find all the information you need here :
http://www.retailcouncil.org/members...price-accuracy
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Mon, Jul 14th, 2014, 08:28 PM #3
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Mon, Jul 14th, 2014, 08:50 PM #4
No problem
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Mon, Jul 14th, 2014, 09:36 PM #5
Today I have confirmed with Walmart head office that SCOP "Scanning Code Of Practice" applies to all customers including walmart employees.
In the event where the item is non ticketed and scans higher at the till then the shelf or advertised price then you as a customer may ask for it free up to $10 maximum.
If the non ticketed item scans higher at the till then the shelf or advertised price and is over $10 you would get $10 off the lower displayed price.
For example
If you bought a non ticketed towel and the shelf or advertised price said $5.99 but then you go to the till and it scans at $8.99 you'd be able to claim scop and get the item free of charge. If the cashier enters it in correctly the tax would be included.
If you bought a non ticketed mascara and it's shelf or any advertised price says $14.99 and it scans $30 at the till you would kindly mention scop. Then you would get $10 off the $14.99 price.
The lady I spoke with from head office said all Walmarts are suppose to follow scanning code of practice. Some staff members are not aware or trained of the scop so it's best to speak with a Csm or manager if the cashier doesn't know.
If your ever unsure or have questions you can always call walmart at 1-800-328-0402 and they will confirm anything for you.
I hope this helpsLast edited by mandy403; Mon, Jul 14th, 2014 at 09:55 PM. Reason: added something
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Mon, Jul 14th, 2014, 10:42 PM #6
If the item is not ticketed with a specific upc this does not apply. They may give the lower price the item is on the shelf for just not for free or $10.00 off.
IE. A box of 24 piece Rubbermaid Tupperware was on a Wal-Mart end cap for $9.94 I thought CRAZY deal. (The shelf was full of product but did not specify price with the product on sign)! On the shelf in the Tupperware isle it was $19.94. (It rang up $19.94) The manager said since there was no ticket on the item (specifying price and item) they would give it to me for $9.94 but would not apply the $10.00 code. I had a $1.50 coupon off which still wasn't a bad deal but nevertheless is wasn't applicable.
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Tue, Jul 15th, 2014, 02:51 PM #7
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Tue, Jul 15th, 2014, 02:52 PM #8
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Tue, Jul 15th, 2014, 03:00 PM #9
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Walmart, Superstore, Canadian Tire and Sobey's here all have the SCOP sign right at the till that clearly explains this absolutely no need to contact a CSM or head office
yes granted I would say 98% of employees don't even know about this but it is their job and it is posted right in front of them at the cash register and I just point to it
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Tue, Jul 15th, 2014, 03:14 PM #10
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I had a tub of sour cream at SDM, and it rang in at $5.19 instead of $2.99 and they said they would only give me scop if it was over $10. 2 cashiers verified this, and I explained that free was on items under $10 and a customer in line with me backed me up so they gave it to me for free.
It is not how much we have, but how much we enjoy, that makes happiness.
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Tue, Jul 15th, 2014, 03:31 PM #11
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Remember it's $10 off the price the item is SUPPOSED to be. Not $10 off the wrong price.
I once bought something that was Regular $29.99. It was supposed to be on sale for $19.99.
When I asked for SCOP the cashier said she would give it to me for $19.99 because it was ($10 off). She didn’t seem to understand that adjusting it down to the proper price was not enough.
Luckily their policy was posted right next to the cash register. Look for it when you go, a lot of cash registers have it stickered on. Just be informed about what the policies are and you will be fine.
I find SCOP pretty rare.Last edited by torontogal12; Tue, Jul 15th, 2014 at 03:33 PM.
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Tue, Jul 15th, 2014, 03:57 PM #12
Your very Welcome. Glad I could help answer your questions. I've experienced Scop a few times and it's been so awesome. I remember my first time was when I was buying picture frames and I noticed I was over charged. This was before I knew about Scop. I went to customer service to get my difference back and she said because we have comfirmed the price scanned wrong you will get this frame free of charge and this one for the sale price. I was in shocked as I learned later on that the csm could have easily just gave me back the difference instead of mentioning the scop. Now that's customer service. From my experience most cashier don't know about scop and will just change the price to the shelf price if you mention it but they should also be applying the scop as well if the item scans wrong.
May I ask what your experience was?
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Tue, Jul 15th, 2014, 06:41 PM #13
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Tue, Jul 15th, 2014, 06:43 PM #14
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Tue, Jul 15th, 2014, 06:45 PM #15
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