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Thread: whatever happened to well.ca?

  1. #16
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    I still prefer well.ca for specialty items though the minimal for free shipping has gone up.
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  2. #17
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    I miss the days when they offered free shipping no minimum (ahh, the good ol' days)
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  3. #18
    Dancing bean paste bun Ciel's Avatar
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    Rexall purchased Well.ca in late 2017--I guess to have an online delivery platform like some of the grocery chains in Canada are offering.
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  4. #19
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    Quote Originally Posted by Ciel View Post
    Rexall purchased Well.ca in late 2017--I guess to have an online delivery platform like some of the grocery chains in Canada are offering.
    That would explain the $8.95 shipping fee. I remember when they first offered free shipping. Now you have to spend $35 before it's free shipping.

  5. #20
    Senior Canuck GatineauGirl's Avatar
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    Quote Originally Posted by barbis9 View Post
    That would explain the $8.95 shipping fee. I remember when they first offered free shipping. Now you have to spend $35 before it's free shipping.
    OH.....that explains things. Thanks. I used to love shopping at Well.ca but no more....can't find any good deals anymore.
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  6. #21
    Dancing bean paste bun Ciel's Avatar
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    I noticed the free shipping wus $35 or more last week. I put in an order but only got an actual shipping update about two business days after the date I put in an order. Today-no update that item was sent to local store so I guess I'll see the order on Tuesday or Wednesday.
    Website has many interesting things (gifts, snacks, personal care, home healthcare) but given the delay in knowing when the order ships out, I highly recommend you order things well before you think you need them. Wish I placed the order much earlier in January.
    Contrast this with an order on Staples.ca-I got an e-mail update every time the product moved between buildings or shipper! So I knew it was going from one place onto a carrier then to Staples then out to me. That was timely information.
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  7. #22
    Dancing bean paste bun Ciel's Avatar
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    Today is the day I got to collect my parcel! Bonus $5 off wus $25 in-store coupon that is good until March 28. 2019.
    Box was too large for tote so I recycled the box.
    Large mask sample included with a card about the product.
    So it takes 5 business days for parcel to get to pickup location. Checked the tracking-the box moved from the carrier depot in Toronto yesterday and came to my local airport this morning.

    I see things on sale that are on my wishlist. Patience--maybe next week, another order will be done.
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  8. #23
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    I stopped ordering from them when their shipping times slowed down. Tried again the other day: I placed an order on Thursday, and it arrived the next Wednesday. That's just too long in e-commerce, especially when you are paying higher prices than a lot of their competitors or even the physical organic store. If the delay was due to cheap shipping options I'd be fine with that, but it takes them 2-3 days to even package up the box and send it out. I can't imagine that their warehouse is really that big
    Last edited by torontogal12; Sun, Jan 27th, 2019 at 04:36 AM.
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  9. #24
    Dancing bean paste bun Ciel's Avatar
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    Seems the warehouse is in Guelph, ON. That might explain the lag time for parcels getting to Purolator's Toronto sorting centre.

    Location is north of hwy 401 but also by the Hanlon Parkway. Must be an industrial park zone.
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  10. #25
    Dancing bean paste bun Ciel's Avatar
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    Got an e-mail dated yesterday from Well.ca -aside from a $10 off discount code wus $75 on an order (which means it gets free shipping), there was a survey link and at the end one can enter to win one of five $50 Well.ca gift cards. Talk about motivation-I placed an order and did the survey too.
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  11. #26
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    $35 isn't that bad as a minimum before free shipping. It costs about $10 to ship a small package so I understand that they can't do it for free.

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