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Thread: App Update

  1. #46
    Frosh Canuck
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    My missing transactions are now showing, but the points still have nit been added. They are half way there to solving the problem ��

  2. #47
    Mastermind Anna Michele's Avatar
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    Quote Originally Posted by majormom View Post
    My missing transactions are now showing, but the points still have nit been added. They are half way there to solving the problem 😊
    Mine too

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  3. #48
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    Quote Originally Posted by majormom View Post
    My missing transactions are now showing, but the points still have nit been added. They are half way there to solving the problem 😊
    yes, in the same boat here.
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  4. #49
    Know what matters...
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    Ditto.

    There must be something in the loyalty program water. had a problem with my Air Miles last night - got an email saying congrats on your redemption 95AM = $10 for a store I shopped at and showing my new (lower) balance. Except, I didn't do any redemption. Went into my account today and saw they reversed the redemption.

    What is going on? lol

    Silk
    Last edited by Silk; Tue, Aug 23rd, 2016 at 07:20 PM.
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  5. #50
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    Quote Originally Posted by majormom View Post
    My missing transactions are now showing, but the points still have nit been added. They are half way there to solving the problem ��
    Ditto
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  6. #51
    Smart Canuck amira84's Avatar
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    Me too. How long wI'll we have to wait? Not that I have to redeem but still.. . My points should be in my account now. It's been a week now.
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  7. #52
    Smart Canuck amira84's Avatar
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    Any chances of getting our points back or not? Did someone try calling them again? Details please.
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  8. #53
    Frosh Canuck
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    Tried calling. Still the same message saying that they are experiencing problems with the optimum points and that they have a high volume of calls. To me this means that they are still working on a fix to the problem, so I will be patient. Also I do not have hours to spend on hold waiting for my call to be answered

  9. #54
    Smart Canuck uanoor's Avatar
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    Today I called RBC for cancelling RBC optimum C.C because they are ending their contract with SDM. The guy on phone told me that SDM optimum program will end on Dec. 31 and we will have until March for using our points. He said its confirm.
    Any one has any information about this??
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  10. #55
    Trade Mod FallenPixels's Avatar
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    I saw FeistyFrugal ask them on twitter and they said @feisty Frugal Hi Tenille, the Optimum program has always had a termination date. It is not an indication of any plan to end the program. RR
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  11. #56
    Smart Canuck uanoor's Avatar
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    Yes I know they always have a termination date which they always extend, but guy at RBC was so sure and mentioned that as reason for the termination of contract between RBC and SDM. That its more natural to replace Optimum with PC program like all Loblaw company stores. Any way we have face this sooner or later. I really wish they give us choice for converting our points to PC plus.

    Quote Originally Posted by FallenPixels View Post
    I saw FeistyFrugal ask them on twitter and they said @feistyFrugal Hi Tenille, the Optimum program has always had a termination date. It is not an indication of any plan to end the program. RR
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  12. #57
    Smart Canuck amira84's Avatar
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    My points are back in my account now. Check your accounts everyone.
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  13. #58
    Trade Mod FallenPixels's Avatar
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    Quote Originally Posted by uanoor View Post
    Yes I know they always have a termination date which they always extend, but guy at RBC was so sure and mentioned that as reason for the termination of contract between RBC and SDM. That its more natural to replace Optimum with PC program like all Loblaw company stores. Any way we have face this sooner or later. I really wish they give us choice for converting our points to PC plus.
    I am concerned they have not updated it too, but it does make sense to switch the CC to their current banking system which they probably have a better rate with
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  14. #59
    Frosh Canuck
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    My points are still not there. Got through on the phone, pretty quick I might add, and they said that the IT department is still working on it and they hope it will all be resolved by the end of the week.

    If you do get through to customer service try to be especially kind to the customer service person on the other end of the phone. I'm sure they have lots of grumpy people calling them these days
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  15. #60
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    For me, the previously missing transactions are now showing under the transaction tab. However, the accrued balance has not been adjusted to reflect the re-displayed transactions. Maybe by the end of this week. Definitely not doing any Shoppers purchases until this is fixed cause reconciling will be time-consuming.

    Types of missing transactions were:
    - transfers in and out
    - birthday
    - purchases
    - redemption
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