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Thread: App Update

  1. #61
    Mastermind Anna Michele's Avatar
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    My transfer is still missing

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  2. #62
    Know what matters...
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    Quote Originally Posted by rockco View Post
    For me, the previously missing transactions are now showing under the transaction tab. However, the accrued balance has not been adjusted to reflect the re-displayed transactions. Maybe by the end of this week. Definitely not doing any Shoppers purchases until this is fixed cause reconciling will be time-consuming.

    Types of missing transactions were:
    - transfers in and out
    - birthday
    - purchases
    - redemption

    Yes, transactions are back but balances are still not updated. Call to Optimum confirmed this.

    Just fyi, have done several new transactions since the glitch and all points except one coupon (500 pts wub X) have shown up and are part of my balance - and optimum cs added them right away.

    Quote Originally Posted by amira84 View Post
    My points are back in my account now. Check your accounts everyone.
    It's your balance total you have to check at this point, as rockco mentions above.

    Silk
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  3. #63
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    Check your accounts to see if the points are back. My account received adjusted points from online beauty boutique purchase a couple of days ago (that was a sizeable number- over 50K and was making me nervous- I didn't even open the stuff I ordered till I received my points thinking I might have to return it if points are not credited) and my SO's account received his missing points today. My aunt also received her in-store purchase points from that period today. They appear as adjustments in the Transaction History and have been added to the points balance as well.

    My beauty boutique points got added as "Customer Service Adjustment CSR" and my SO's account received a "Campaign Adjustment CMP"

    There will be two lines with the same points in the transaction history- 1) the original transaction 2) adjustment.

    So relieved and happy now I'd stopped going to Shoppers since my points went missing.
    I mean I knew I would receive the points eventually considering how many people were affected but it is almost like some of my bank balance was missing!!

  4. #64
    Smart Canuck amira84's Avatar
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    Same here. 2 lines in transaction history. One is the original transaction stating hiw many points I earned. And then CS adjustment awarding those lost points from previous transaction.
    looks like instead of developing a code to award points they did the adjustments on all accounts manually. Lol.
    (Somebody please correct me if I am wrong.)

  5. #65
    Mastermind Anna Michele's Avatar
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    Mine are still missing

    Sent from my SM-G530W using Tapatalk
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  6. #66
    Smart Canuck Liliia's Avatar
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    I got my missing points yesterday. Its in my transaction history-adjustment promo. I did nothing, just waited

  7. #67
    Smart Canuck amira84's Avatar
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    Quote Originally Posted by Liliia View Post
    I got my missing points yesterday. Its in my transaction history-adjustment promo. I did nothing, just waited

    Ahahahhaa. @Anna Michele you read that? OP did nothing. Just waited for them to fix it. And so did I. That's what I was saying to you yesterday.
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  8. #68
    Frosh Canuck
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    My points are all there today, woohoo. ��
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  9. #69
    Mastermind Anna Michele's Avatar
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    I'm waiting

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  10. #70
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    My one account is updated, another account is not.
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  11. #71
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    Mine missing points have been added today!


    Sent from my iPhone using Tapatalk
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  12. #72
    Frosh Canuck
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    Yes it looks like it was done manually and that the person who did mine can not add. 19,260 and 10,200 does not total 29,420.... But for 40 points it's not worth calling. I'm sure they are tired of looking at numbers.
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  13. #73
    Canadian Genius Cocovanilla's Avatar
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    My points are still missing. But if they do it manually it might take a while
    Davetherave likes this.

  14. #74
    Mastermind Anna Michele's Avatar
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    Yay my points are back
    Last edited by Anna Michele; Fri, Aug 26th, 2016 at 07:31 PM.
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  15. #75
    Mastermind Anna Michele's Avatar
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    Now I

    Sent from my SM-G530W using Tapatalk
    JOIN NOW WIN BIG in the Survivor Pool starting in the Spring
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