PC Optimum - SDM and PC Unite Feb.1 2018!!!!

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Originally Posted by torontogal12

I thought it might be a robot but it was signed with a man's name which made me think it was real. Who knows, they never did bother to respond but my points eventually showed up. I had abandoned the Loblaws PC Points long ago and Optimum may be next for me. I loved it a lot but always complaining takes up time

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Don’t give up torontogal!! Be a fighter ..personally i dont stop until someone actually reply’s back or someone calls me ..then i check my points and if no luck then yes im back emailing them or on phone trying get someone answer my question ..sooner or later they going see that their not getting way with those points that im suppose receive ..Loblaws might think im going give up ..but NOOO way ..im fighting until i end up with those points ..Really that’s whatever one should be doing ..they offer points so give us points ..not making up excuses ..take care yourself

EVERYONE NEEDS keep fighting for your points ... let Loblaws know they combine two cards together and there been more problems then Kellogg got corn flakes lol ..plus we all deserves get out points were entitled too ..KEEEP FIGHTING EVERYONE :rant::rant:

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Originally Posted by couponmummy

Got all my points.

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GREAT YOU GOT YOUR POINTS Couponmummy !!

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Originally Posted by couponmummy

DH did a 20x shop on Saturday. The receipt says I got the points but my actual points on my computer was not updated. So I called customer service. She told me the system wasn't working properly last week. She created a case number for me and gave me 5000 points for my trouble. She said that it would take 3-6 days for my points to show up and if I don't get the points in a week, I should call back and mention my case number.

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AWESOME couponmummy ..at least you got 5000 points for your troubles..That was very nice what she done for you .

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Originally Posted by sweetmomma

I shopped at SDM 2x on Fri and RCSS on Sat. Receipt is correct app is not!

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Sweetmomma ..i email my receipt from ( shoppers )telling them... didnt receive any my points on Saturday it show up on my receipt ..but not in my account ..so i waited patiently and finally i got reply back telling me check my points see if it was finally there now

Is anyone still seeing the bonus offer of points wus a certain amount on food or snacks? I haven't seen one in the longest time.

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Originally Posted by sweet sparrow

Is anyone still seeing the bonus offer of points wus a certain amount on food or snacks? I haven't seen one in the longest time.

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Mine just says 20x the points at shoppers when ya spend 50$ of more.

But that’s cool you have a offer like that is so cool.


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Originally Posted by Newfiescreech

Hi Silk ..dont give up ..i know it can be frustrating at times ..but keep plunging on ..sooner or later someone is going have fix this problem for you ..i would keep sending inquiries until someone fixes it ..dont back down ..time for Loblaws get all those glitches fix by now ..hang in there and see it through to end .

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Thanks, Newfiescreech but don't worry - I'm not someone who gives up easy and I believe we're entitled to what we earned. I always call because in the past the missing points have always been added right away. This is the first time it wasn't. And i didn't get the points by end of day as promised so i will call back. If i get put on hold, I usually check or write email or catch up on SC since I'm in front of the computer.

You take care too!

I feel like it should be them chasing after me to spend my money at their stores. It takes me 10 minutes to get missing Air Miles added but it takes me weeks to get responses (or none) from PC. Why? I mean they're not the only program out there and I have a lot going on in my life right now and don't need to add dealing with their errors to my long list. I a store makes it hard to use their promotions I will just go to another store that makes it easy and save myself the headaches. But you're absolutely right to not give up, ever!

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Originally Posted by Newfiescreech

Don’t give up torontogal!! Be a fighter ..personally i dont stop until someone actually reply’s back or someone calls me ..then i check my points and if no luck then yes im back emailing them or on phone trying get someone answer my question ..sooner or later they going see that their not getting way with those points that im suppose receive ..Loblaws might think im going give up ..but NOOO way ..im fighting until i end up with those points ..Really that’s whatever one should be doing ..they offer points so give us points ..not making up excuses ..take care yourself

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Originally Posted by sweet sparrow

Is anyone still seeing the bonus offer of points wus a certain amount on food or snacks? I haven't seen one in the longest time.

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oh I miss that one as well :(

the 3000/4000 wus$10 on C&S hasn't come about in a long while on either my own or dh's acc't, for awhile when the program started it seemed like one of us received it at least once a wk

i forgot to mention that when I called the message said "if you're calling about missing points, please press 2(?)' Then another message asks you to 'wait 24 hours and your points should be in your account'.

There really must be massive problems to put that message!

Good to know! My SIL shopped at RCSS yesterday and her points didn't show up. Was told there's a glitch in the system. Was told to wait for 24 hrs. Thought they just fixed this..I guess not. Be sure to check!

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Originally Posted by Newfiescreech

Sweetmomma ..i email my receipt from ( shoppers )telling them... didnt receive any my points on Saturday it show up on my receipt ..but not in my account ..so i waited patiently and finally i got reply back telling me check my points see if it was finally there now

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Originally Posted by greentires4me

Mine just says 20x the points at shoppers when ya spend 50$ of more.
But that’s cool you have a offer like that is so cool.
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@greentires4me : No, I haven't seen that offer for ages. Now I just get the 20x the points when you spend $50 too. I guess this is Loblaws pulling back the reins and trying to wreck what was once a good program.

I also miss the 2000 BP on Huggies wipes with the $1 off coupon back in the VIB days. The only thing that keeps me coming back now is the points on milk since we have two children under 5.

Went shopping on Tuesday and went to use my Mom's card (better offers for what we needed this week) and her card would not scan. Came home did a live chat only to find out her card was marked as Stolen when asked how this happened as we did not mark as stolen the answer I got back was oh maybe someone entered the wrong number when someone phoned.

Not to sound rude but should this not be double checked before you just mark someone's card as stolen and by checked I mean repeat the number back.

Not to mention the cashier then told Mom to get her points we would have to go home call customer service then come back the next day with our groceries so they could refund the order and re process to get her points :shock:.

I really wish cashiers were better trained the number of times I have to point out the rules or how things work to a cashier is frustrating. Not to mention the number of times they cannot answer a question and I end up explaining something to another shopper. You would think a company as large as Loblaws would have better training.

I have given up on my PC Financial credit card points, they are always wrong. I pay my my PC Credit card in Shoppers or RCSS, the transaction shows up on the PCO website, but I either don't get the points or the amount given is incorrect. So the $$ value of the transaction is on the CC statement (which I have sent them) and the transaction is on the PCO website ... but they won't investigate the missing points without the receipt numbers (which I no longer have ... once the amount was shown on my CC statement and on the PCO website, I threw them out ...<sigh>). So now I don't use my PC financial card at all, I use my airmiles one!