card activation problem

[chabinator]

Yesterday, I registered for an optimum card on the SDM website and I printed the temporary card. I went today to sdm with the temporary card to exchange it for a real one. They did it, but the cashier wasnt too sure how to do it.....He said it worked......Back home, I try to check the balance of points on the card, but I couldnt have access to my account....I only have access to the temporary card account, that was suppose to be replace by the new card...

I tried to transfer 1 points to the new card and it worked..but I still cant have access the new card account

Any ideas?

[ottawa]

probably just a case of waiting for the system to update. if it doesnt work tomorow than i'd start worrying

[MTLcouponer]

I think they only really get processed at the end of the day at closing, when they enter in all of the new cards given out. I agree with ottawa, I wouldn't start worrying until tomorrow.

[thien_nga]

It usually takes 3-4 weeks till you can access your account online! Don't worry. They need to send all info to head office though!

[Insane]

http://forum.smartcanucks.ca/127130-...-faq-q-canada/

See post 380

[Judyhill]

This can take some time like even a few months or more. I asked the same question a while back and was told I could call them to get it done sooner. It was for my daughters card. We didn't bother calling but it got done all by itself but it did take about 3 months. Just call them in the next few days.

[sulley_baby]

just did this days ago took a good 24 hrs to open up to online access

[luc_anna]

My hubby got one 2 weeks ago and I still can't access it online. I transfered half my points to his card, and called the 1-800 to make sure the points where on his card and they where. So I guess I just need to wait longer till I can access his account online.

[indaypomo]

Email them and give your info like address, birthday and the problem you encountered, they will update it immediately, and you will be able to access it. That happened to my mom and husband's account.

[rngirl87]

My boyfriend tried to activate his card like that too, and the cashier had no idea what she was doing. That was last fall and we were never able to access his account even a couple months later... makes me wonder if I should see if we still have the card and see if it works now!

[Decaf]

Usually takes 2 weeks to see your account online. Call customer service after 2 weeks.

[FallenPixels]

A friend got a new car at the beginning of Sept and its not activated online yet, they are very behind in doing them. The guy explained that the stores batch them and when they have a certain amount, mail the forms to HO then they are queued for processing there. So if you get a card at a quiet store, it could take a lot longer than a busier store where they have more signups

[uanoor]

yeh it takes some time.

[Ivanasavalot]

chabinator I had the same thing happen....i registered my DH's online, went to store on Saturday, and used if for the 20x event....I got online access to it today...i think it just takes time to update in the system

[scbpooh]

I had always used Hubby's card and never had my own , so finally about mid Sept I finally got my own card. long story short and I phone call later about mid October I was finally able to access my acct online. So yes it takes a while