Sdm = mad!!

[lizardlipz]

I find you either get a person who knows what they are doing or a clueless one.

I was told i couldnt have a raincheck for Pop because they do not always carry coke zero only occassionaly. Point being they only had 1 case left and it was buy 2 for 8.99 - then the girl was i dont make the rules so i stated "looks like you are trying to" i asked for just a raincheck for coke 12pk products and she absolutely refused to give it to me. There was no manager on duty only a supervisor (another girl maybe 20 at the oldest) and she just laughed at me. I left pretty ticked off! i refuse to go to that shoppers now!

What you were told is true, if the item they have is only promotional, as in it is not usually carried by SDM, then you CAN'T get a raincheck. However, if it is a "core" item, meaning they always carry it (i.e. royale TP) then you can get a raincheck no problem. These are the rules sent by head office. Hope this helps in understanding the situation you went through. Either way the cashier should have politely explained it to you.

[swallow_046]

I actually really like SDM, maybe I just got lucky with the store I go to, but I understand what you mean, a lot of the employees don't know about half the promotions that go on there.

Which shopper is this jaba? not the ones I go to.

[lizardlipz]

I actually really like SDM, maybe I just got lucky with the store I go to, but I understand what you mean, a lot of the employees don't know about half the promotions that go on there.

I know it's unfair to customers but also from an employee point of view most are only part time which means at most they are there 2x a week. Remembering ALL the promotions off by heart is a bit much to ask for, no? I agree that no one should automatically jump to the conclusion that the customer is lying or trying to scam the store. But at the same time if something is accepted just to please the customer it's the cashier's job that is on the line not the customer's. If the cashier choses to check with a supervisor first, it doesn't mean they don't believe the customer it just means they don't want to get burned at the end of their shift.

At no point in this however should there be rude comments made by the cashier and in that I agree with all of you.

Example, I went with my mother to SDM yesterday, and she had a coupon for everything in her cart. She hands the coupons to the cashier and automatically the cashier becomes visibly upset. She made a whole charade about having to TRIPLE check to see if items purchased matched the coupons, 10 minutes later my mom paid for her items. There were only 21 items purchased, 10 of which were the SAME item and another 4 were the SAME too. But this cashier radiated anger because of course how dare my mother try to be money smart and save money and maker HER punch in extra numbers into the register.

[zoro]

"I tried to use b1g1 for the mosquito lamp and the $6 printable coupon and the cashier refused to take them saying that I cannot combine coupons for the same item. I clearly explained to her that I have two coupons and I"m buying two items. One with the $6 and one with the b1g1,|

Its beyond me how anyone could not understand a buy 1 get 1 is intended for the pair of products. so using additional coupons would be "stacking" and against the every store's policy except maybe london drugs. The coupon is for the item you are buying, the discount is getting one free instead of the more common "$x off". Customers trying to get more then what is intended is a big contributor to us having problems at stores with coupons.

those point coupons printed out fine. If you had to look at them on your phone even to see the date then there is something worng with how they were printed.

[TechW]

"I tried to use b1g1 for the mosquito lamp and the $6 printable coupon and the cashier refused to take them saying that I cannot combine coupons for the same item. I clearly explained to her that I have two coupons and I"m buying two items. One with the $6 and one with the b1g1,|

Its beyond me how anyone could not understand a buy 1 get 1 is intended for the pair of products. so using additional coupons would be "stacking" and against the every store's policy except maybe london drugs. The coupon is for the item you are buying, the discount is getting one free instead of the more common "$x off". Customers trying to get more then what is intended is a big contributor to us having problems at stores with coupons.

those point coupons printed out fine. If you had to look at them on your phone even to see the date then there is something worng with how they were printed.

Safeway very agreeably allows this method. Coupons are like cash: note that on many coupons, that there is even a cash equivalent (albeit a very low exchange but a cash equivalent nonetheless!).

If you choose to pay for 1 item with:

1. cash, OR
2. coupon, OR
3. coupon AND cash (if the coupon doesn't cover the full price of the item)

is irrelevant. In the retailer's eyes, you are still purchasing that item and the retailer is retrieving either the cash from you, the customer, or from the manufacturer. So you are paying for the 1 item, which entitles you to acquire a second item for free if you happen to have a B1G1 coupon for that second item. The second coupon REALLY is trying to get you to buy more items. If you're a savvy consumer who has managed to acquire a coupon for the first item, more power to you!

[zoro]

"is irrelevant. In the retailer's eyes"

Believe it or not, most retailers don't want to scam the manufacturers regardless of whether it works out the same for the store. Of course its relevant, most of them want to follow the rules and do what is intended.

"So you are paying for the 1 item, which entitles you to acquire a second item for free if you happen to have a B1G1 coupon for that second item."

Nonsense. If they intended a Buy 1 get 1 to just mean get an item free, the coupon would be "get 1 free". The buy 1 get 1 is for the buy 1, with the discount being offered to get 1 free. Taking another coupon on the 1 you are buying would be stacking, which most retailers wont do, and certainly no manufacturer would intend to happen. Tthat a few stores do it for their own benefit, or some clueless cashiers allow it doesn't mean one should expect all stores to. of course most customers never try to get more then what is intended anyway.

A coupon is in no way the "same as cash". You can't deposit a coupon at a bank. You cant effectively print your own unlimited cash like people do faking addresses to get unlimited coupons on save.ca

[kevico2]

Whatever happened to "The customer's always right"... ??
Man, times have changed.

[zoro]

The extreme example would be having a "free" item coupon, and a B1g1, and expecting to count the free one as "buying 1" to get a second free with a B1g1. Of course that would make no sense, the customer hadn't bought anything, the manufacturer did. The buy1 get 1 is requiring the customer to buy 1 to get 1 free.

"Whatever happened to "The customer's always right".."

if that was taken literally there are people on this site who wouldn't stop until every retailer and manufacturer were driven to bankruptcy...

[jaba]

Which shopper is this jaba? not the ones I go to.

It's the one on Kingsway across from Metrotown with Best buy above it, they have the best clearance section there too

[jbooth]

I completely agreed with you. I do however have issues with cashiers and even with managers who do not seem to understand how coupons are suppose to work. To clarify, I tried to use b1g1 for the mosquito lamp and the $6 printable coupon and the cashier refused to take them saying that I cannot combine coupons for the same item. I clearly explained to her that I have two coupons and I"m buying two items. One with the $6 and one with the b1g1, "I get this one free using this coupon when I buy the other one which I am". Still nothing. Then I e-mailed the store and got two different responses. One saying that if the coupon does not state that it cannot be combine with any other offers than it's fine and the other person saying that I'm using two coupons for the same item and it's not possible. They should have a more concrete written guidelines in their store so everyone knows exactly what is allow and what is not. It makes it very frustating when it works sometimes and not another time. I never expected it not to work so I used it two days before it expire and was not able to make use of it. Very frustrating.

This is where the "Limit 1 coupon per purchase" term in the coupons is best explained in my opinion. If you were using your buy one get one free coupon, your purchase consists of the 2 products since the requirements for that coupon say that you have to buy one first to get the 2nd item.

That leaves nothing purchased for that $6 coupon you had meaning that the cashier was correct in not accepting them.

[TechW]

The extreme example would be having a "free" item coupon, and a B1g1, and expecting to count the free one as "buying 1" to get a second free with a B1g1. Of course that would make no sense, the customer hadn't bought anything, the manufacturer did. The buy1 get 1 is requiring the customer to buy 1 to get 1 free...

I hope people post their experiences with the Herbal Essences coupons that are coming out on Save.ca! HE has purposefully issued an FPC and a B2G1 free (or B1G1--can't remember) at the same time. I have a feeling they understand what their goal is and realize that this very scenario will more than likely take place.

I am not one who ever tries to rip off any system: if a company seriously doesn't want someone using a coupon to take $6 off a $15 item and also be able to acquire a second one for free, I am going go assume that they will not issue those coupons at the same time or within the same expiry timeframe. Further, if a company is interested in only having their coupons utilized in a singular fashion, they will hire a semantics expert to produce wording that is very distinct and clear with no room for interpretation.

Until that time, if I can logistically, without rudeness or entitlement, explain to a retailer or a manufacturer why I should be able to use a combination, and they accept it, then I'm going to assume that both retailer and manufacturer are ok with the aforementioned scenarios.

[JRWBowling]

I've had issues with one SDM in my area also. What I do is leave my coupon items till the end now, and if they don't accept their own coupons, I just say thank you, I'm leaving now, and they have to now take every think I once wanted and rebate it from the register and restock the shelves. I don't get mad and I don't yell, it's just my way of showing my displeasure. I have 2 other shoppers within 3 km from the one that I have troubles with.

[htebxbeth]

i've also had trouble with cashiers not being able to scan sdm's own coupons. thumbs up to OP for dealing with this and thumbs down to sdm!

[mhk]

I find that the cashiers in SDM are getting more ignorant and their managers more arrogant as each day passes! grr - first Zellers, now SDM!!! :<(

[kaela]

they also misread coupons to suit their purpose sometimes. its an adventure sometimes.
ss you had that experience