Walmart SCOP & POOR CUSTOMER SERVICE (Question & Rant!)

[kimBLI]

So I was at Walmart and picked up a Rubbermaid tupperware container. The sign on the shelf read "Rubbr 3.3L EFL - $6.98". The label of the container read: "Rubbermaid / 3.3 L / Easy Find Lids". When the item rang up at $8.98, I went back to check the signs, finding that there was another one that was two signs down from where all the containers were placed that said $8.98. All of the containers were placed above the $6.98 sign, while the space above the $8.98 one was empty. When I brought this to the associate's attention, she very rudely read me the SKU #'s of both, as if it were MY job to double check the numbers and informed it it wasn't her fault that customers did not know how to put things back where they belong.

When I addressed her by her name and left, she FOLLOWED ME to the customer service counter where I asked to see a manager. When I informed the manager of my situation, I made it clear many times that I wished to speak to her about the associates' RUDE attitudes rather than the product signage. The manager, although vaguely apologizing and saying that she'd talk with the associates, also made the remark that perhaps I needed to be more aware of cultural differences in communication. HERE'S THE PUNCHLINE: The associate in question and I belonged to the SAME CULTURAL BACKGROUND, while the manager belonged to a different one. I am capable of differentiating what is considered rude and polite in MY OWN CULTURE without her help thank you very much. Meanwhile one associate stood beside her the entire time arguing that they were perfectly polite as they "always are". Even if it were just a misunderstanding, it is poor service in itself for an associate to stand there and argue with a customer about how polite she was being!

ANYWAYS, with that said, does anybody knows if SCOP applies when the products are placed under a sign where the description matches, but the SKU# is different?

THANKS! (& SORRY IF I POSTED THIS UNDER THE WRONG SECTION!)

[freefreed]

It is the stores responsibility to insure the product is in the right spot, NOT THE CUSTOMERS.... so if all the products in that place were wrong, the store must abide by that price.... if there is just one or 2 items that could have been placed down by a customer or an honest mistake by an associate putting returns away, then they have grounds to argue it... but really customer service should play into account... they need to fix the issue and make the customer happy... but Wallyworld isn't in the business of customer service, until you escalate it to Head Office.... Make some phone calls, start with HO and if they are idiots... move onto the 1800# for SCOP

[LDgurl]

I'm sorry to hear you had such a lousy experience

As far as SCOP is concerned, the language of the Scanning code of practice rules make this a perfect subject for debate. While I believe that the wording on that sign matches the product you were purchasing the code states...

"To be eligible for the Item Free Scanner Policy, the product must match the product
description on the corresponding shelf tag."

So the debate is going to be if that refers just to the actual description of the item or does it apply to the UPC code as well.

If I were you I would call SCOP before I called or contacted anyone else and ask them.

When I come across something like this at LD I always give the customer the price indicated on the sign unless it is obvious that another customer has placed the item there mistakenly. That to me is just good customer service.

Just my 2 cents.

[lekate]

I dealt with this a lot at Loblaws, and frankly, the store should not be held responsible for customers inability to put things back, or wait until they get to the cash to give back unwanted items. In your case it is a grey area, but I'm so used to matching UPC's to labels after having been at Loblaws for 8 years I do it everywhere

[GoddessDigi]

I'd say SCOP would apply in this case.
If it were 1, 2 or maybe even 3 items on the wrong shelf, okay, but to have ALL of them on the wrong shelf...bull. Are you really going to say an employee didn't put them there? Yeah, right.

[abbasgirl]

Personally I would expect the prices to match their UPCs, even if they were in the wrong place. It would be annoying and confusing to have ALL the products on the wrong shelf. But I wouldn't expect them to adjust the price. Products are put on the wrong shelf all the time, often by other customers.

[Natalka]

So sorry you had this odd experience, but no - products are often put back on the wrong shelf accidentally, so I wouldn't expect a price adjustment.

[kimBLI]

Thanks for the replies!

From all of your posts, I think that in my in case it may not have applied. It was clear that it wasn't an employee that stacked them, as they were messy. Also, the place where they were supposed to be were two signs over on the same shelf. If the associates told me politely when I asked her why it rang up at a different price, I probably would have brushed it off. Especially since, at the moment, I was sure that it was their fault.

What crap-quality service. Maybe if they'd stop coming to work so bitter, they might start enjoying it a little more.

[Kotasmommy]

When I worked at Walmart the rule was always that if there were more than 2 of the item in that spot, you could SCOP with no problems!

[kimBLI]

When I worked at Walmart the rule was always that if there were more than 2 of the item in that spot, you could SCOP with no problems!

Thanks! Some good info to know. I'll keep that in mind for next time!
(There were definitely more than 2! At least 6-10 of them.)

[GoddessDigi]

I actually had the kinda same problem on Friday.
There were like 10 boxes of Kellogs coating above a $2 sign, and they rang in as $4. The guy ran back to check, and he said it was their fault, obviously, and he even offered me SCOP.

[Kotasmommy]

I actually think it's funny sometimes...the great value brand walmart sells had their own "Gushers", they were priced at $1.50 but scanned at $1.52?? The first time it happened I SCOP'ed them...the next time I checked on the price scanner in store...same thing, went to cash and SCOP'ed again. I did this on every visit I made to walmart for 3 months!! And I go to walmart alot. They finallly changed it in the system! LOL

[tvwatcher]

I actually think it's funny sometimes...the great value brand walmart sells had their own "Gushers", they were priced at $1.50 but scanned at $1.52?? The first time it happened I SCOP'ed them...the next time I checked on the price scanner in store...same thing, went to cash and SCOP'ed again. I did this on every visit I made to walmart for 3 months!! And I go to walmart alot. They finallly changed it in the system! LOL

LOL! that's funny! something similar happened to me at the A&P with cookies - you'd think someone would clue in and say hmmm....we better update the price in the system! LOL

[AshleyRobertson]

I have a question that maybe someone can help me with. I didn't realize it until I got home last night and was reviewing my receipt. I bought a box of Premium Saltine crackers and the shelf price said $1.88. I look at the receipt when I get home and they rang up for $2.87. I'm taking them back and am going to ask for them to give it to me for the price on the shelf. Is this SCOP worthy since I didn't realize it until I returned home?

[francine1985]

I have a question that maybe someone can help me with. I didn't realize it until I got home last night and was reviewing my receipt. I bought a box of Premium Saltine crackers and the shelf price said $1.88. I look at the receipt when I get home and they rang up for $2.87. I'm taking them back and am going to ask for them to give it to me for the price on the shelf. Is this SCOP worthy since I didn't realize it until I returned home?

yes it is.