Please Beware of Rogers!!!

[newbiemom]

I just wanted all you to know about something that happened to me and to please beware that this could happen to you as well. I canceled my house tv services back at the end of March 2012, because I was changing to Bell. I was canceling earlier so I knew there was going to be a cancellation charge which was a little over 600 dollars. So I got all the money together and paid it on May 5th 2012. On May 7th I got a notice for collections, so Rogers gave me like 2 weeks to paid it before sending it (which I have informed them this is was unfair. So on the collections notice it said I owed them 111 dollars for equipment. So I called them at Rogers:

This is what I was told
May10th: take your box back to the rogers store and they will give you your money back.
When i got there i was told no we dont do that we send them away and you get the money in the mail by check. (so i go home with my box)

May10th: I get home Im super mad right now call the center again ask for a manager she tells me whats going on, she then tells me I have to take my box back to the store and then fax her a letter showing I returned the item and she would then send me a check in 2 weeks.

May18th:I call the center again because I have not seen a check( guy tells me o no, there has been no check sent to you, but I will take care of this and send you one out you should get it in 5 to 10 business days)


June 8th: I called the center again because I still have no check( Im told 4 to 6 weeks starting from May the 28th and there is nothing they can do about the time and sorry that I was mislead)

So after dealing with all of this I received a check on June 26. Now I have asked Rogers to refund all or some of my Cancellation charges, because I was going to go back to in them March when my contact with Bell is up and for all of the time I had to waste with them. They will not return my emails at all NOW. So Just a heads up we all want to save money but if you going to cancel early make sure you have the money!!

[salady]

There is a reason Rogers is well known as Robbers. I hate them too.

[smurf8488]

they are big robbers my fiances mom cancelled there 2 cell phones last year they charged her the cancelation fee twice for each phone once in store payed in full then again a month an a half later....then i cancelled my contract with them as i got a very good discount deal with bell not only did i get charged a $500 cancelation fee they also gave my ex access to my account changed my plan from a my5 to a basic plan and charged me $400 in calling fees then sent it to collections a month later though i was glad for that since although it hurt my credit a little i negtiated a price of $600 to "make it go away" havnt heard from them since and will never go back to them

[ninna]

ugh. Rogers. Don't get me started!

[GracieAnne]

Yea Rogers is just... ugh. The intellect of their customer service is astounding. I've had more than enough problems with my simple little cable and cell accounts.

[GoJays]

bell is no better

[matrix82]

Rogers accidentally cancelled my cell phone before. They mixed up account numbers with another customer who had cancelled their phone. It was a headache to figure out.

[smurf8488]

ive never had them cancel my accounts on there own before but they locked me out of my account before, 3 months of fighting with them so i could gain access to making changes again. They didnt want to admit they screwed up and added my dads details to my account assuming we where the same person.

[lizamarie]

wow so sorry to hear that but now you know it's not even worth the headache to leave before your contract is up

[Eva-M]

I guess that's their procedure to send anybody who cancels the account to the collection agency 2 weeks after cancellation.
That totally took me off the bat when I cancelled my services with them earlier this year. I always pay my bills on time and never had any issues. When I received the letter from the collection agency I was shocked. I had to fax confirmations of everything showing I had returned the modem and paid my invoice in full. It was stressful. I don't like that kind of stress in my life.
I am one of those people who pay the bill right on the next day after I receive it and I hate debts.
Mortgage is the only one I can't pay in full and that's enough.

[PurpleBunny89]

I paid a $500 cancellation fee to end my cell contract early. I was ever so happy to pay this fee because of all the problems I was having with them. The customer service person was shocked I was willing to pay the $500 to run to bell.

We used to have the problem of we would go in to pay our cell bill at a rogers store ... then we would get told that they never received any payment. Sure learnt to keep my receipts after that!