WM - letter to head office with UPDATE!!!

[jasperandchar]

So I sent another follow up email with respect to all my concerns, etc...

I left a msg for HO to call me back, I want to speak with them about the tare pads and bare shelves when fabulous deal are to be had and price matched. HOWEVER, I do want to speak to the Manager at the store where I was called an acronym about this personally. If I don't receive a call back by tomorrow NOON I will call the store about the ACRONYM.

[Bronwen]

but WHY do they hide these items? so other ppl cant pricematch?? man, theyd still make a lot of money as ppl are buying it in THEIR store!!

I have always assumed that when.I.cannot find an item (especially one that I have been told to come back for and its STILL not there) that employees are.holding some for themselves in the back. I went to NF 3x when their prime portions were on for $1 and the third time I explained how hard it is for me to get a ride all the way across town and I was told twice it would be on stock on x day. They called the back and had ten brought out for me that were being held for.an.employee... I'm sure most stores do this. I even remember when I worked at Chapters employees were allowed to hold items.

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[littlebean]

sO I just noticed in the superstore flyer, minute maid cans are going for $1. so does this mean they are going to HIDE ALL the cans becauase Walmart has the sale???? Probably. This is getting ridiculous.

[jasperandchar]

I hope they don't! But probably will run out (mysteriously)!

sO I just noticed in the superstore flyer, minute maid cans are going for $1. so does this mean they are going to HIDE ALL the cans becauase Walmart has the sale???? Probably. This is getting ridiculous.

[Skittles160]

I can't believe you haven't heard back from them yet. I wrote a complaint to them last Tuesday (24th) and had received like....6 phone calls by the end of day of the 25th (which was wonderful and all...except I work for a living so thanks for calling at 1 oclock. I don't have voicemail (it does NOT cost $2/month thanks, and I've always figured if it's important, people know to text me or I'm expecting the call, here I didn't really want an apology or a talk with HO so much as to inform them of the situation and fix it amongst themselves). All of this was 'cause I spent 10 minutes arguing with an assistant store manager and 2 cashiers over tax on a FPC (it was the only thing I was buying and yet they said they couldn't give it to me entirely for free "cause the computer handles the transaction" - don't get me started...) anyway...I've digressed, but point is my situation was far less important than yours so I'm just surprised you haven't heard back.

[anastasia1009]

My girlfriend works at WM in the Ottawa area and she told me she was told to hide all the case of Nestea in the pack & shrink wrap it until next week. This is what she texted me earlier on today and I translated it from French to English. The manager said they do that is cause they lose money and they lose customers too. In her store less than 20% of the customer price match and they lose money when there are so many price matches or use coupons. And the 80% of the customers who visit the store pay full price for the product and don't use coupons. When the people who pay full price for the product come in and the shelves are cleared they permanent lose customers or go else where in the city.
She had to wrap the Nestea cans because not one but two ladies were caught using scissors cutting the coupons from the box. She said one woman was banned from the store and paid for the pop. The other lady police came.

[jasperandchar]

That's insane, however, it just goes to show you - how dishonest business' in general can be? GO figure!

My girlfriend works at WM in the Ottawa area and she told me she was told to hide all the case of Nestea in the pack & shrink wrap it until next week. This is what she texted me earlier on today and I translated it from French to English. The manager said they do that is cause they lose money and they lose customers too. In her store less than 20% of the customer price match and they lose money when there are so many price matches or use coupons. And the 80% of the customers who visit the store pay full price for the product and don't use coupons. When the people who pay full price for the product come in and the shelves are cleared they permanent lose customers or go else where in the city.
She had to wrap the Nestea cans because not one but two ladies were caught using scissors cutting the coupons from the box. She said one woman was banned from the store and paid for the pop. The other lady police came.

[littlebean]

My girlfriend works at WM in the Ottawa area and she told me she was told to hide all the case of Nestea in the pack & shrink wrap it until next week. This is what she texted me earlier on today and I translated it from French to English. The manager said they do that is cause they lose money and they lose customers too. In her store less than 20% of the customer price match and they lose money when there are so many price matches or use coupons. And the 80% of the customers who visit the store pay full price for the product and don't use coupons. When the people who pay full price for the product come in and the shelves are cleared they permanent lose customers or go else where in the city.
She had to wrap the Nestea cans because not one but two ladies were caught using scissors cutting the coupons from the box. She said one woman was banned from the store and paid for the pop. The other lady police came.

If 80% of the customers don't PM and use coupons, whats walmart worrying about since those 80% get pissed off if they see the shelves are cleared and go elsewhere, and CONTINUE going elsewhere if it happens a lot. They would make MORE money I would think by KEEPING their regular 80% customers (by actually having the products out) and also still MAKE more money since even when price matching, people are still PAYING for these items at their store instead of going to the original store to get the item. It really makes no sense to me why they hide the product.

[charlotte1983]

I am very interested to hear how this ends ...

So sorry you got treated that way!

[anastasia1009]

I don't think they it hide it permanently. Like with the nestea she took it away for a few days while everything calmed down also when flyers come out. Also she said they also move the product to another spot in the store. Like Sweet baby ray's sauce wasn't on the shelve in my area but I went to another place near the freezer and it was full and no one touched it.
Also Wm doesn't know when any other stores are having products on sale. When the flyer comes out for a store then you go to WM to PM it and there is nothing there or they can't order from the manufacture because another store has ordered them all. There is nothing they can do. I have worked for WM and in the food department and when the gun says BO it means can't order for up to six weeks or longer.

If 80% of the customers don't PM and use coupons, whats walmart worrying about since those 80% get pissed off if they see the shelves are cleared and go elsewhere, and CONTINUE going elsewhere if it happens a lot. They would make MORE money I would think by KEEPING their regular 80% customers (by actually having the products out) and also still MAKE more money since even when price matching, people are still PAYING for these items at their store instead of going to the original store to get the item. It really makes no sense to me why they hide the product.

[marmaduke]

When I got the car after being at the cash forever because of my many price matching + coupon usage, I realized that instead of getting the Uncle Ben's Rice with sauce (in the smart source insert) for free wub Uncle Ben's Bistro Express that they gave me the Uncle Bens Bistro Express free and okay it was .97, however, I had 5 transactions to get these. So I wanted my .97 back x 5. Sad but true!

They make the mistake and they are upset. This is SOOOO wrong. So sorry you have to go through this.

[MomOfOne79]

My jaw is still on the floor OP! There is NO EXCUSE in the world to use that word(acronym or not), I am so offended for you!! I really hope that HO calls you and I would be interested to hear what the store manager says about it. Keep us updated!

[Skittles160]

Still nothing?!

[screamy]

I personally would write straight to the President, and only about that specific issue, not about the tear pads and "missing stock", so that it's only addressing the CSR's behaviour (I'd keep the rest for a separate complaint), but that's me. I prefer to have a written complaint on file.

As for my free useless advice: if you do call, I wouldn't call it an acronym. I'd say "and then she said, and I quote, 'There's a....', so unless that's acceptable behaviour at your store....". It's definitely just her spelling things out, sad to say.

Good luck, I'm looking forward to the update!

[<3 My $aving$ <3]

I think thats for the more expensive Lemonade/lime/pink lemonade/bacardi...

sO I just noticed in the superstore flyer, minute maid cans are going for $1. so does this mean they are going to HIDE ALL the cans becauase Walmart has the sale???? Probably. This is getting ridiculous.