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Tue, May 7th, 2013, 11:36 AM #16
She was NOT lying. They do need the receipt for their paperwork whenever there is a 0 dollar amount transaction. However she should have reprinted the receipt and kept the reprint for her paperwork.
Please do not assume cashiers are lying and making up their own rules. Trust me they don't want the paper any more than you want them to have it.Last edited by CrazyQT; Tue, May 7th, 2013 at 05:41 PM.
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Tue, May 7th, 2013, 01:19 PM #17
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Regardless of their reasoning, I would never walk out of a store with a product and no receipt, and if they wouldn't provide one, I'd make a big deal out of it. I'm not gonna be charged for shoplifting because someone didn't want to give me a receipt for a FPC.
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Tue, May 7th, 2013, 01:23 PM #18
You need to report these people to the head office, there is so much competition these days with stores that they try and provide the best customer services and this person a supervisor to boot should know better she should not be allowed to get away with behaving this way, even if you were rude to her which I'm sure you were not she is support to still be professional.
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Tue, May 7th, 2013, 01:26 PM #19
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OP, your receipt is your proof of having fulfilled your portion of the purchase/sale contract and must be given to you (or at least offered to you - some people don't want theirs, of course; that's up to them). If the cashier needs a copy for her paperwork, she has to reprint it and keep it. Her copy should be the one marked "duplicate" or "reprint", if applicable.
I had this problem once at an SDM (shortly after they switched the cashes over to the new system currently in place) and wrote to HO. They dealt with it, but seem to do so store-by-store on a complaint basis, not wholesale.
I've posted about the basics of the purchase and sale agreement elsewhere on SC, but bottom line, the receipt is yours if you want it no matter how you paid (and coupons can be exchanged, under specific conditions/circumstances, in lieu of money, so you have tendered payment, and therefore have completed the transaction), and anyone who tells you otherwise is full of crap.
I would take it up with HO or the store manager. The supervisor you dealt with is misinformed, at best.
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Tue, May 7th, 2013, 02:03 PM #20
- Join Date
- Aug 2011
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- north york, ontario
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Actually she WAS Lying, she told me that she need the orginal receipt and she was not just a cashier, she was a supervisor, i have worked as a supervisor of a retail store long before so i know the basic but like i said sometimes it is just easy to stop arguing with them and call the headoffice
my trade list and wishlist, check it out, tons of tearpads
http://forum.smartcanucks.ca/365260-...ensure-canada/
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Tue, May 7th, 2013, 02:27 PM #21
The receipt thing is kinda weird, but I wouldn't think to take my receipt if it was for a FPC and that was the only thing I bought.
The ID thing I've had happen to me before, I was never asked for government ID but just something with my name on it that matched the name on the coupon. I don't see a huge deal about it, I wouldn't hand over my id but just show that the names matched.Last edited by Lyssia510; Tue, May 7th, 2013 at 02:33 PM.
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Tue, May 7th, 2013, 05:04 PM #22
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I wouldn't give SDM any ID after one local to me was taking copies of ID if you bought a gift card using a bank/credit card, all those copies of ID just sitting by the cash all day - errr no thanks
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Tue, May 7th, 2013, 05:22 PM #23
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- Toronto
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Whenever someone is snarky about asking for ID, I say "Sure!" with a big grin.....and hand over my firearms permit.
Heh. Small things amuse small minds.
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Tue, May 7th, 2013, 05:46 PM #24
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- Ontario
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Tue, May 7th, 2013, 05:48 PM #25
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Tue, May 7th, 2013, 07:01 PM #26
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Tue, May 7th, 2013, 09:01 PM #27
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Tue, May 7th, 2013, 09:18 PM #28
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thanks everyone for ur feedback i will call head office tomorrow and see what they say to me and let u guys know what happened.
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Tue, May 7th, 2013, 09:20 PM #29
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she specifically asked for photo id i showed her my drivers license
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Tue, May 7th, 2013, 10:27 PM #30
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Pix: I would totally love that, bring it on!!
Jezebel: yeah, I'm sure it raises some eyebrows. In downtown Toronto, it's like you're showing them a unicorn you've just pulled out of your wallet or something. I had one person tell me I'd made it myself, there was no such thing (and why they made it that mauve-pink I'll never understand, it does kind of look odd...) because they'd scrapped the long gun registry.
I said, no, I'm pretty sure I still have to have it to have pistols (the long gun thing was beyond my patience for that day). And if I'd made it on my own, I definitely would have used a MUCH better picture of myself! LOL.
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