HORRIBLE! Changes Coming To Snapsaves / Snap by Groupon

[rockco]

Final cheque received March 17th, dated March 4th, and was cashed out February 27th (tight, was 2nd last day of deadline).

[Ciel]

I can't stand these guys anymore. Up to 15 emails now. Finally received an acknowledgement from Snap explaining ehat happened

They created a new Groupon account for me using my Email address

My credits are in there but they never sent me a password

I try to use "forgot password" to get it. Never get an email. Tried dozens of times

Tell them this. Nobody responds. Ever

So they honestly think people will ever use Groupon again. I've never seen customer service this bad.

So sorry to read of how hard it was to get this explained to you. The survey request was not a good move when you sought information. Do you have any tech friends with social connections to staff? Might be worth leaning in on those friends to see if your password comes through.

[lshortt]

I deleted the snap by groupon, got my cheque first and then hit delete the application

[supercanuck]

Sorry to be harping on this but I was just wondering has anyone in BC who cashed out around Feb 20th received their cheque yet? I'm hoping that BC is slightly delayed in receiving the cheque.

[svetaru]

Sorry to be harping on this but I was just wondering has anyone in BC who cashed out around Feb 20th received their cheque yet? I'm hoping that BC is slightly delayed in receiving the cheque.

I cashed out a couple days before it was over and got my cheque last week.

[supercanuck]

I cashed out a couple days before it was over and got my cheque last week.

Thanks svetaru. I guess I have no hope then since they won't bother responding to my emails. I'm going to delete their app right now.

[FallenPixels]

Sorry to be harping on this but I was just wondering has anyone in BC who cashed out around Feb 20th received their cheque yet? I'm hoping that BC is slightly delayed in receiving the cheque.

They mail from Mississauga and I know trades are a bit slow at the moment so it could well be making its way across the country.

[torontogal12]

Finally an answer after 16 emails, and 3 Facebook messages.

They created a new account using my Snap login details...on Groupon.COM not Groupon.ca. Not like I live in Canada or anything...

finally got to log in and Snap money is there. No extra $5. Says it expires in Aug. I'll be watching like a hawk for something exactly the amount of credit I have, then never touch Groupon again

[mollyh]

Finally an answer after 16 emails, and 3 Facebook messages.

They created a new account using my Snap login details...on Groupon.COM not Groupon.ca. Not like I live in Canada or anything...

finally got to log in and Snap money is there. No extra $5. Says it expires in Aug. I'll be watching like a hawk for something exactly the amount of credit I have, then never touch Groupon again

The extra $5 is applied when you select an deal to purchase and check out.

[supercanuck]

They mail from Mississauga and I know trades are a bit slow at the moment so it could well be making its way across the country.

OMG! You were correct, FallenPixels! After a lot of angst, I finally received my $20 cheque from them! Woohoo!

[FallenPixels]

Glad it finally got to you

[Horndogg]

OMG! You were correct, FallenPixels! After a lot of angst, I finally received my $20 cheque from them! Woohoo!

I too am glad for you.