Tns!!

[Evil.Kitten]

I haven't had a survey in almost a month and a half =(

oh well they'll come eventually lol

[FallenPixels]

oh I get quite a few surveys from them

[lisaglynn1983]

I've found the past couple weeks have been a bit slower, maybe only getting 1-2 a week, i was getting pretty well 1/day at one point not too long ago

[FallenPixels]

yeah 1-2 a week seems average for me too

[Miss_April]

I'm lucky if I get one once a month, used to get them once a day.

[harbie]

I still am getting surveys but still no reply to my 3 or 4 emails to "carole" about my missing points

[lisaglynn1983]

I've heard emailing gets you no where, you should call them everyone seems to get results fast that way. The number is somewhere in this thread lol

[rock]

I've emailed them many times witout a response. I finally just called them & she told me the points will be put into my account shortly. She said they had an issue with giving surveys out in english first & then sending the french ones out later, thus causing a delay in closing some surveys. She did say that the surveys I completed in May & June were in fact closed though & I should have received my points. So I would reccomend calling as long as you have the study numbers you should be fine. The number is: 1-800-268-7115

[lotus]

I still am getting surveys but still no reply to my 3 or 4 emails to "carole" about my missing points

lisa's right, calling seems like the way to go. gameprogirl (and other members since) have had great results with talking to a laura @ TNS (apparently you can ask for her when you get the operator). I only have their 1-800 customer service # on hand, don't know if there's another SC'ers have been calling: 1-800-268-7115. good luck harbie!

[xox2010]

I will be calling them! I haven't gotten any points in my account and I should be nearing 1000 by now

[harbie]

lisa's right, calling seems like the way to go. gameprogirl (and other members since) have had great results with talking to a laura @ TNS (apparently you can ask for her when you get the operator). I only have their 1-800 customer service # on hand, don't know if there's another SC'ers have been calling: 1-800-268-7115. good luck harbie!

Sadly I did call that #. Well, actually I called it 5 times in a row!!! 3 x times it just rang and rang.... and then I got disconnected and 1x I got the receptionist and ask her who I should speak to and she didn't answer me she just disconected me and the last and final time I got put through to "catherine"'s voicemail and after leaving a detailed message have yet to hear back. I had mentioned the 3 seperate emails I sent to carole since July 12.

I just don't bother with any more surveys until I get my credits.

[FallenPixels]

I don't work far from their office, if they don't start crediting I may just pop by and see how well they ignore me in person

I actually did get credited for one that ended on July 13 (I always write down the end date since it says you will be credited within 3-5 days of that and not the date you do it) so I probably did it in early July but am owed for ones that ended before that one!

[rock]

Website's down now....maybe too many calls?

[manzervite]

Strange, I redeemed my points for a cheque on Aug 5th and received it today!

[FallenPixels]

Their website is fine for me