Rant?-Doing a Return when using coupons

[cashmoneychick]

For sure ..you should get your coupons back! I always wondered what would happen whne I return something that I paid for using coupons.

[rachel1496]

*sigh* This is something we can thank scammers for. Our Shoppers was having a huge problem with people coming in and buying an enormous amount of stuff with coupons and then returning it all a few days later for full cash. Now all coupons are rung in right after the product has been scanned and if they still have them in the store you can have them back, otherwise you can have the amount that you actually paid for them. It's sad but as usual a few bad apples spoiled it for everyone.

[tidytaurus]

I think I would have asked for my coupons back as well since they do have a value, thankfully you dealt with this is a very professional way. As you said you had a little one with you that did not need to be subjected to a shouting match. I have also returned something I used a coupon for and the cashier said it was impossible to return the coupon but since it was clearly marked on receipt the store will get the amount anyway so refunded me full amount.

[smartnewbie]

I never thought to do that when I need to return things. Thankfully I never really return things I used coupons for except for one printable. The cashier only gave the amount I paid for it and I had expected it to be the case so I didn't think much of it. But I do agree with a lot of you here that coupons do have value and if the store are going to send them in and get $ back for them, why are we not able to get them back?

[SmartiePants]

Woweeee!!

[spanneen]

But to actually find the coupons that were yours? I guess it's possible with a retailer like SDM, since they don't generally have more than four cash registers. Still would be a major PITA though, and they'd have to go on your word which those coupons were actually the ones you used. If it were a busy grocery store, you would have probably had to kiss them goodbye. I'm glad you got them back though!

SDM is awful about returns with no receipt, or even exchanges, they just won't do it, won't even give a gift card without a big fight. Back when I was expecting, I got some bottles as a gift that I was not going to use, so I brought them to SDM to just get a store credit. I had to fight tooth and nail to get anything from them. They were Life Brand, not like I could have picked them up at Walmart or something. I finally did get a gift card credit, but they warned me that they would not do it again. Another time I had diapers that my son had outgrown, package was intact, and they refused to take them back because I had no receipt. I ended up going to Walmart or Superstore for a store credit, and had absolutely no problem there.

Z

Stores are becoming more strict on not allowing returns on items with no receipts due to shoplifting. They don't want to give someone money for an item they stole and are now "returning." Which personally, I agree with. So now I keep ALL receipts for a month and then go through them at the end of the month to see which ones I still need to keep or get rid of.

[roseofblack25]

ya I had to return something that I used a coupon on before and they gave me the full value of what I bought because they said they get refunded the money either way from the company

[InvisibleSoul]

I would have asked for the coupons back too. I think it's safe to say that after 24 hours they would still be there. Not sure about policies but I seriously don't think they have someone sending back coupons full time to the company. Maybe once or twice a week at most.

Most likely that is how it's done... but what if it just so happens that you bought on a Sunday, and they submit their coupons on Monday morning?

[missbobloblaw]

way to handle a frusterating situation!

[mpbabes]

In our case, when we purchased lightbulbs from WM with the $4 coupon, DH returned a couple because they didn't work. We received a full cash refund.

Personally, I don't think the cashier should've removed the coupon amount because, as you said, this is like cash for the store.

Next time, just don't mention you used a coupon on the item, I guess.

[Tripsplanner]

I had experienced both - one when they return the coupons (if the return was same day) or when they reimburse the full amount because the coupons have already been processed (the return was days later).

[big-red-dog#2]

Thanks to everyone for your imput. No perfect answer to this is there..

[grasshopper902]

Absolutely you get your coupons back. I had a circumstance this past winter where I had redeemed several $10 coupons and bought products (neither the cashier nor myself had read the coupon in the way that it was worded correctly) and I got a serious amount of products for next to nothing (over $200 worth). I posted my excitement on SC and another member asked what the coupon said, because they had seen it and understood it to mean something else. I called the store... and sure enough, we had misinterpreted the coupon. I took it all back and the girl behind the counter went in the office and got my stack of coupons... I didn't even realize that they would be coming back to me. She said for sure they do! (Glad I had a cashier that realized that policy). Which makes sense, but I was just so embarrassed about misinterpretting the coupon, I wanted to just get in and out of the store.

Good job standing firm on getting them back and remaining calm about it!

The store I was at was Pharma Plus-Rexall.

Wow! good for you for being so honest and fixing the store's mistake. You have nothing to be embarrassed about. You actually went back to the store after you found the mistake. They must have been so grateful

[lekate]

I just return the value of the product, no way for us to get your coupon back....(at Loblaws)

[Applepie]

Unless you buy one item, how will they know which product you used a coupon for. You should just get the regular price back, the coupon has already been deducted at the end of the reciept so your not losing anything.