Scanning Code Of Practice

[Lora123]

Giant Tiger I find is terrible at following the code. They always give so much trouble when I mention it once I had a cashier she made me feel like I was stealing the item!
Shoppers and Zehrs give it no questions asked.

[cliff]

So alot of the time when I opt to using SCOP at the store (intentionally and unintentionally) the worker at CS usually gives some lame excuse to not give me the product for free. So I thought we could share what we know about SCOP.

The other day I was at loblaws and i went to buy something with a pink 50% off sticker on it. The cashier didnt reduce it by half, so I went to CS and I asked them if I could get it for free. She said NO because it was cashier error. I still think it should have been for free but I didn't want to argue because I dont know the exact rules.

Also does SCOP apply ONLY AFTER you pay? Or if they scan it wrong and you notice right away.

AND what stores take part in SCOP?
Post your stories and share

[Divine~Miss~M]

Hope this helps..
http://forum.smartcanucks.ca/18594-s...actice-canada/

[thecountess]

While it is voluntary for stores to participate in Scanning Code of Practice,if they have committed to doing it they will have signs posted usually at the checkout lanes. And they must give it to you if the items scans at a price higher than the stated price on the shelf. If they don't, ask for the manager and if they still won't,report them to the Competition Bureau

http://www.competitionbureau.gc.ca/e...eng/01262.html

[MorgaineDax]

The other day I was at loblaws and i went to buy something with a pink 50% off sticker on it. The cashier didnt reduce it by half, so I went to CS and I asked them if I could get it for free. She said NO because it was cashier error. I still think it should have been for free but I didn't want to argue because I dont know the exact rules.

It still wouldn't have scanned for higher than the shelf price, so you wouldn't get it for free. And there was nothing wrong or misleading with the scanner, which is what the Code tries to eliminate. Cashier error doesn't count.

[thecountess]

Right, in the case of cashier error SCOP does not apply

[sukie63]

also some stores wont say anything unless you do. for example I was at Metro and the lady beside me noticed that her item had scanned in not at the sale price, she pointed that out to the clerk, the clerk was going to correct the price so I said dosent she get that one for free? the clerk said only if the customer points that fact out. Another time I was at an IGA item scanned in wrong...........told the clerk I should get first item for free she had to go ask a manager even though the sign was at every cash that that was the practice.

[cabmonk]

I was shopping with my mom one day in Vancouver, I forget which store though. The price came up higher than the shelf price so he actually pointed out that item was free. The person behind us says well can I go and grab a couple to please. so he says yes hurry go get a couple. He then tells my mom go pick up a couple more if you want and I'll put those through free as well. I think he was having a really good day and was feeling generous.

[screamy]

I recently had an issue like this at a Dominion/Metro in Etobicoke. Bought four bottles of Diet Coke that were priced at $1.49 each and they scanned at $1.69. I pointed it out to the cashier and said I should get them for free. He said the difference was about $0.30 and gave me thirty cents (I guess math wasn't his strong suit, LOL). I went to CS and she argued with me and since I didn't have time to get the manager involved (late for a dinner) I just paid the $1.49/bottle and left.

I wonder if they'd send me a cheque if I wrote and complained...

[thecountess]

also some stores wont say anything unless you do. for example I was at Metro and the lady beside me noticed that her item had scanned in not at the sale price, she pointed that out to the clerk, the clerk was going to correct the price so I said dosent she get that one for free? the clerk said only if the customer points that fact out. Another time I was at an IGA item scanned in wrong...........told the clerk I should get first item for free she had to go ask a manager even though the sign was at every cash that that was the practice.

In my experience both Loblaws and No Frills have that policy, if you don't ask, they won't volunteer it.

In all honesty, I don't always ask for it. If I am in one of my regular stores, where they know me by name and I know most of them by name (like at Shoppers) I don't make an issue of it. I just point out the cheaper price on the shelf, they override the scanned price and that's what I pay. They're really nice, we always chit chat and joke, and I actually feel bad asking for the item free.

Conversely, if I am at a store and the cashier is giving me any kind of attitude, I am much more likely to ask for it. When the stock clerk does the price check and comes back and says, "Yep, she's right, the shelf sticker does say $X.XX" and the cashier sighs, acts put out, or continues to act like I'm trying to gyp the store even though the clerk confirmed the price, I will ask for it free under the SCOP.

[fanofearl]

Most times when I have been overcharged and point it out, it's only 1 item that is free, if I'm buying multiples, they are just price adjusted to the correct price. When you think about it, SCOP is fair to the customer who is kind of 'working' for the company by helping keep prices correct, so a few cents here and there to insure that the stores files are up to date isn't (or shouldn't be) a big deal to a store.
Just an aside - most stores participate. I was buying a new faucet in the Home Depot which rang in $10 more than the shelf price. With absolutely no discussion, the cashier adjusted the price to the shelf price and deducted $10 for SCOP (the maximum). She actually even said thanks for pointing out the error. Home Depot is not necessarily somewhere that you think of when you think of SCOP, but this was a very good example of how well this can work.

[chronosfire]

I didn't think that SCOP applied to clearance merchandise though? So in the case of the 50% off sticker or other clearance deals you wouldn't get it right?

[cabmonk]

Most times when I have been overcharged and point it out, it's only 1 item that is free, if I'm buying multiples, they are just price adjusted to the correct price.

Yeah, I think that's usually how it works. In my case I just think the clerk was having a really good day.

[lekate]

So alot of the time when I opt to using SCOP at the store (intentionally and unintentionally) the worker at CS usually gives some lame excuse to not give me the product for free. So I thought we could share what we know about SCOP.

The other day I was at loblaws and i went to buy something with a pink 50% off sticker on it. The cashier didnt reduce it by half, so I went to CS and I asked them if I could get it for free. She said NO because it was cashier error. I still think it should have been for free but I didn't want to argue because I dont know the exact rules.

Also does SCOP apply ONLY AFTER you pay? Or if they scan it wrong and you notice right away.

AND what stores take part in SCOP?
Post your stories and share

The item was on clearance does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.

I think this would answer your question, because it had the "reduced" sticker on it, it wouldn't apply.

[Tabitha]

this is great to know all teh facts on. Thanks for this post!