Why don't cashiers offer SCOP on their own ?

[tjthemanto]

Lot of times I go to stores which follow SCOP and the item scans wrong ( higher price )

Almost never the cashier offers SCOP, although they know about it, when I point the wrong price.

I always have to ask for SCOP which can be embarassing sometimes, as they and the customers behind you look at you as if you are too cheap or scamming the store by asking for a SCOP.

This can be avoided if the cashier automatically and on their own offer the SCOP, when the customer points out the error and the price is verified by their store merchandiser or stockers

[Darth Penguin]

I should imagine most cashiers don't actually know the price(eta) each and every (/eta) goods the store that they work in sell...let alone each and every detail of the provincial laws of where they reside..

They are only human after all...not super-shoppers like us rarifed beings.....:ORGR:

[marstec]

Believe it or not, sometimes it's store policy not to offer SCOP and to wait until the customer points it out. From their perspective, they are participating in the program, but they require you to bring up the errors; that way, they don't pay out to the customers who don't know about SCOP - it affects the bottom line to a degree, I imagine.

Personally, I don't get embarrassed about asking for a SCOP or using coupons; it's nobody's business as far as I'm concerned - you've waited your turn in line like everyone else.

[tjthemanto]

I should imagine most cashiers don't actually know the price(eta) each and every (/eta) goods the store that they work in sell...let alone each and every detail of the provincial laws of where they reside..

They are only human after all...not super-shoppers like us rarifed beings.....:ORGR:

They just need to know the store policy of SCOP , not each and every provincial law.

Also , why do they need to know the price of each and every item in the store ? You point out the wrong price and not them and that's verified by the stockboy , manager etc , who goes back and sees the wrong tag on the shelf.

After the price scans wrong and after you point it out and after its verified by the store clerk, who goes and checks the wrong price tag , the cashier should offer the SCOP on their own and not wait for you to ask for it , its really that simple.

Not sure where knowing the price of each and every item or each and every provincial law comes into this.

They have these SCOP signs right at the register ( I am sure they can read them ) and they are also trained on SCOP when they start working.

[AmandaPantz]

We are told by the management not to bring it up in the store. Also, the only people that are permitted (at least in my own store) to do the SCOP procedure is management, or if you are lucky, super cashiers that have their own ovverrides and have been there long enough that the company trusts them to do the SCOP properly.

I assume it is because the company does not want to give away too many things for free, but again is not the cashier's fault perse, but the management's.

[Pinkypie]

I am never embarrassed to ask for a scop, in fact I get all excited when it happens!

[KrazE]

I never have this problem at Superstore; I also only use the self-checkouts as I prefer to scan & bag my own items a certain way - I always leave items that I am using coupons for to the very last so it's easier for them to see the products that match the coupon.

If an item scans in for higher than the tag that was listed, I let them know and most times they take my word on the price that was posted (though some cashiers will call to have someone check) and immediately do any removal, re-add at correct price, minus price for SCOP without being reminded.

I can't see how any cashier could possibly know the prices of items that customers are purchasing, but they should be familiar with SCOP and apply it without having to be told IMO.

[Springbreeze]

I have had a few SCOPS while shopping at No Frills. I never have to ask for the SCOP there. The cashier calls over a manager when I mention the wrong price came up, they verify and then the manager says this is a SCOP and often will even explain what that is. But I have been at others stores where I have had to ask for it. And it is usually because if the customers says nothing its assumed they don't know about it and thats that. Cashiers have no way of knowing if something comes up at the wrong price unless they are notified.

[coupondude2012]

It's just one of those things, as long as the store adheres to the policy they will give it as pointed out by the customer, will certainly not just give it for free otherwise

Once a person in the checkout in front of us, had a product ring in higher, they told the cashier, and the cashier lower the price (scop was not asked for) so my wife perked up and mentioned scop to the cashier, she gave the customer the item free, but not without rolling her eyes and looking real pissy for my wife bringing it up

[tjthemanto]

I never have this problem at Superstore; I also only use the self-checkouts as I prefer to scan & bag my own items a certain way - I always leave items that I am using coupons for to the very last so it's easier for them to see the products that match the coupon.

If an item scans in for higher than the tag that was listed, I let them know and most times they take my word on the price that was posted (though some cashiers will call to have someone check) and immediately do any removal, re-add at correct price, minus price for SCOP without being reminded.

I can't see how any cashier could possibly know the prices of items that customers are purchasing, but they should be familiar with SCOP and apply it without having to be told IMO.

Where did I say the cashier needs to know the prices of the items the customers are purchasing ? Ofcourse they are not going to know it , why would they and why should they ?

I am talking about after you point out the wrong price and after its verified by the manager or the stock boy , that some of the cashier's don't offer SCOP on their own , but only give it after you ask for it.

[tjthemanto]

I have had a few SCOPS while shopping at No Frills. I never have to ask for the SCOP there. The cashier calls over a manager when I mention the wrong price came up, they verify and then the manager says this is a SCOP and often will even explain what that is. But I have been at others stores where I have had to ask for it. And it is usually because if the customers says nothing its assumed they don't know about it and thats that. Cashiers have no way of knowing if something comes up at the wrong price unless they are notified.

I am talking about after the wrong price is notified by you and verified by their staff , not before.

They are obviously not going to know about it , unless you notify them and its double checked by their staff.

[tjthemanto]

It's just one of those things, as long as the store adheres to the policy they will give it as pointed out by the customer, will certainly not just give it for free otherwise

Once a person in the checkout in front of us, had a product ring in higher, they told the cashier, and the cashier lower the price (scop was not asked for) so my wife perked up and mentioned scop to the cashier, she gave the customer the item free, but not without rolling her eyes and looking real pissy for my wife bringing it up

That's what I am talking about.

You point out the wrong price and the wrong price tag is verified by their staff , after that the cashier doesn't offer you SCOP although they know about it , you have to ask for it and insist on it before they give it to you.

[coupondude2012]

Where did I say the cashier needs to know the prices of the items the customers are purchasing ? Ofcourse they are not going to know it , why would they and why should they ?

I am talking about after you point out the wrong price and after its verified by the manager or the stock boy , that some of the cashier's don't offer SCOP on their own , but only give it after you ask for it.

I think it generally boils down to what the customer is looking for, some want empathy, some just want the price quoted and some want credits, Many times a customer would be ok with simply empathy and a price reduction to the stated price. Why should they offer the product for free in that situation? Most of life is about the bottom line, so unless someone specifically asks for a SCOP, I feel like nothing the store is doing wrong by not offering as long as they do what is right in adhering to the policy if asked. It's kinda like price matching, You're cashier is not normally going to say "Mr X, Maxwell house is on sale at So and So for $2 cheaper, here let me match that price" (without you asking or pointing out)

[RebeccaRYoung]

I think that when the price has been determined to be incorrect, and has been verified by manager/stock person/store employee, then it looks good on the store to offer the SCOP. I've been in stores that offer to give the item to you for free and the customer always looks impressed. It would probably mean the customer would develop store loyalty and encourage friends and family to shop at the store. By doing this the store could probably increase business. Also, after doing one SCOP on a product, they probably change the price in the computer so that they don't have to give out more free items, so they probably don't lose that much money doing the SCOP.

[DianneS]

In my experience save On Foods cashiers immediately offer SCOP as soon as I identify an error It is nt often but when it has occurred I have never had to ask. To me, it reflects very well on the integrity of the retailer.