Shopper's plays their dirty games again

[lecale]

.

[Tbites]

I totally agree and you are so right......not once when I purchase the soap did anyone that works their say that it was excessive or that I could not do it.....I have no problem going with limits if they would tell me first...

But HO wants ppl to buy large quantities I'm sure... they just don't want to shell out points for it.

[sharkie]

But HO wants ppl to buy large quantities I'm sure... they just don't want to shell out points for it.

lol

[sharkie]

Shoppers Optimum Program^® Terms and Conditions

http://www1.shoppersdrugmart.ca/en/s...mum/legal.aspx

9. Shoppers Optimum Membership is only available to individuals. Except for organizations participating in the “Donate your Points” program and represented by a trustee, Shoppers Optimum membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Shoppers Drug Mart, in its sole discretion. Shoppers Optimum Points will not be awarded if in Shoppers Drug Mart’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any Shoppers Optimum Points awarded on such purchases will be forfeited. Shoppers Drug Mart reserves the right to limit Shoppers Optimum Points awarded with respect to any offer or promotion to reasonable household quantities. If a Shoppers Optimum Member was awarded points for an offer or promotion in which a Member purchased product in excess of reasonable household quantities, the Shoppers Optimum Points awarded as a result of that offer or promotion may be forfeited without prior notice.

like I said I agree with limiting but they should tell us what the limit is....

[Insane]

SDM's FB page is an absolute JOKE! To put it nicely at that. The person who answers questions has absolutely NO idea what they are talking about. Even the easiest questions that we as customers know the answers to..they have to get help to answer. I answer all kinds of questions on there if I know the answer to it. Even when I know the answer...the SDM rep will come back with a totally different answer that is NOT right. For instance someone asked how many times you can redeem per day on redemption days. I said 2x on each day of a redemption weekend per card. On any other day you can redeem as many times as you want. Of course the SDM rep comes back and says its 2 times a day..it won't let you redeem more then that on any day.

While I can appreciate that you are trying to help the rep was sorta right on this one. The terms and conditions say 2 per day at any level. So that means it's 2 no matter the weekend promo. But the computer won't limit you.

The facebook is a huge joke. I complained once, they asked for the store then never did anything. When I called in and mentioned I was ignored on the facebook group the rep laughed and said "always call in, don't use the facebook group"

[sharkie]

[FallenPixels]

The facebook is a huge joke. I complained once, they asked for the store then never did anything. When I called in and mentioned I was ignored on the facebook group the rep laughed and said "always call in, don't use the facebook group"

I do find they are more likely to actually sort out your problem if the FB rep has them call you though - some of the CS reps are particularly unhelpful in general

[screamy]

Shoppers Optimum Program^® Terms and Conditions

http://www1.shoppersdrugmart.ca/en/s...mum/legal.aspx

9. Shoppers Optimum Membership is only available to individuals. Except for organizations participating in the “Donate your Points” program and represented by a trustee, Shoppers Optimum membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Shoppers Drug Mart, in its sole discretion. Shoppers Optimum Points will not be awarded if in Shoppers Drug Mart’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any Shoppers Optimum Points awarded on such purchases will be forfeited. Shoppers Drug Mart reserves the right to limit Shoppers Optimum Points awarded with respect to any offer or promotion to reasonable household quantities. If a Shoppers Optimum Member was awarded points for an offer or promotion in which a Member purchased product in excess of reasonable household quantities, the Shoppers Optimum Points awarded as a result of that offer or promotion may be forfeited without prior notice.

Right....but defining "reasonable household quantities" is the sticky part. If I have triplets, 20 tubs of wipes may be normal household use for me. Maybe I use 20 tubs in a whole year just on my own (and at roughly 60 - 70 per tub, just to take off makeup daily, that would be 12 right there) and decided to buy them all at once. They have to be able to show that my consumption is unreasonable (say, 500 tubs for a single person home - that, I'd say, would be unreasonable to the "reasonable man", which is the test it has to pass).

And just because they take them away doesn't mean they wouldn't have to give them back under estoppel by laches. They don't just get to arbitrarily rescind the offers that they've made publicly in their flyer without notice being duly provided to the end consumer, to wit, posting of signs, etc., notifying the consumer that limitations have been put into effect. That's why we see signs posted with errata on the front doors of stores that have made errors in their flyers - because they know that, by law, they are contractually bound to offer what's in their flyer UNLESS they post limits or error notices.

They just don't have their act together. Their marketing and legal teams need to sit down and talk.

LOL...maybe I should go work for SDM.

[sharkie]

Right....but defining "reasonable household quantities" is the sticky part. If I have triplets, 20 tubs of wipes may be normal household use for me. Maybe I use 20 tubs in a whole year just on my own (and at roughly 60 - 70 per tub, just to take off makeup daily, that would be 12 right there) and decided to buy them all at once. They have to be able to show that my consumption is unreasonable (say, 500 tubs for a single person home - that, I'd say, would be unreasonable to the "reasonable man", which is the test it has to pass).

And just because they take them away doesn't mean they wouldn't have to give them back under estoppel by laches. They don't just get to arbitrarily rescind the offers that they've made publicly in their flyer without notice being duly provided to the end consumer, to wit, posting of signs, etc., notifying the consumer that limitations have been put into effect. That's why we see signs posted with errata on the front doors of stores that have made errors in their flyers - because they know that, by law, they are contractually bound to offer what's in their flyer UNLESS they post limits or error notices.

They just don't have their act together. Their marketing and legal teams need to sit down and talk.

LOL...maybe I should go work for SDM.

Well said screamy....

[Miss Molly]

Right....but defining "reasonable household quantities" is the sticky part. If I have triplets, 20 tubs of wipes may be normal household use for me. Maybe I use 20 tubs in a whole year just on my own (and at roughly 60 - 70 per tub, just to take off makeup daily, that would be 12 right there) and decided to buy them all at once. They have to be able to show that my consumption is unreasonable (say, 500 tubs for a single person home - that, I'd say, would be unreasonable to the "reasonable man", which is the test it has to pass).

And just because they take them away doesn't mean they wouldn't have to give them back under estoppel by laches. They don't just get to arbitrarily rescind the offers that they've made publicly in their flyer without notice being duly provided to the end consumer, to wit, posting of signs, etc., notifying the consumer that limitations have been put into effect. That's why we see signs posted with errata on the front doors of stores that have made errors in their flyers - because they know that, by law, they are contractually bound to offer what's in their flyer UNLESS they post limits or error notices.

They just don't have their act together. Their marketing and legal teams need to sit down and talk.

LOL...maybe I should go work for SDM.

Raise your hand if you had to google that!!! Waves hand wildly!

[screamy]

Raise your hand if you had to google that!!! Waves hand wildly!

LOL! Sorry - my inner law clerk is showing...

[Miss Molly]

LOL! Sorry - my inner law clerk is showing...

I plan to use it in a sentence to impress/scare away my friends, LOL! When I read it I thought it was some wierd thing auto-correct did!

[juliejolie]

LOL! Sorry - my inner law clerk is showing...

Haha, well said! I'm a Paralegal so I understood it Good points!

[Tabby40]

9. Shoppers Optimum Membership is only available to individuals. Except for organizations participating in the “Donate your Points” program and represented by a trustee, Shoppers Optimum membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Shoppers Drug Mart, in its sole discretion.

Many many people have been using the excuse that its for charity and seem to think saying that is ok, but this says NO. (I know there are some who give to charities honestly) but there are alot that don't or if they do its only because they get something out of it. Like tons of points or overage. If we want shoppers to follow their rules then we must also. JMO

[thien_nga]

OMG, I got heart attack when I first read your post Sharkie, I am having more than 1 million points now ( I got 60 chocolate bars and 20 Huggies tubes) so I really spent lot of money at SDM. If they did this to me I definitely have to start a lawsuit then.

@Screamy : how much you're gonna charge me an hour lol?