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Thread: PC Optimum - SDM and PC Unite Feb.1 2018!!!!

  1. #1876
    Senior Canuck Arjon's Avatar
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    Quote Originally Posted by Silk View Post
    Not sure if it was ever a rule - that's why the reps are/were so confused about it but totally agree about being transparent.
    It's clearly a rule now. This is from section 7 of the T&C:

    "PC Optimum points are not earned on the portion of a transaction that is being paid for by redeeming PC Optimum points."

    I only saw this relatively recently though, so I don't know how long it has been in the T&C.
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  2. #1877
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    Quote Originally Posted by Arjon View Post
    It's clearly a rule now. This is from section 7 of the T&C:
    "PC Optimum points are not earned on the portion of a transaction that is being paid for by redeeming PC Optimum points."
    I only saw this relatively recently though, so I don't know how long it has been in the T&C.
    There is something similar in the old T&C but it was always understood to refer to wus offers, not wub offers. (i.e. product offers). Many of us have gotten those points when we redeemed previously under the old program.

    In the current T&C for the PCO pro there is a section that begins with: PC Optimum points cannot be earned or redeemed for any of the following:

    In the old T&C for the Op Program there is a section that begins with: Shoppers Optimum Points will not be issued respecting the purchase of the following items /services:

    Things like gift cards, transit tickets, lottery tickets, etc. are listed in both the old and new. In neither T&C do they talk about not being able to earn points for specific product offers when redeeming.

    Guess it is what it is.
    Last edited by Silk; Tue, Jun 12th, 2018 at 01:07 AM.
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  3. #1878
    Senior Canuck GracieAnne's Avatar
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    Can anyone help? I randomly got booted out of the app, when I signed back in, it's telling me add my cards again (which I cut up long ago) and that I'm at zero points! >.< What the hell?

    I only had 8 or 9 thousand points so it isn't like I was hacked, I'm so confused.
    Last edited by GracieAnne; Tue, Jun 12th, 2018 at 08:09 AM.
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  4. #1879
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    Quote Originally Posted by GracieAnne View Post
    Can anyone help? I randomly got booted out of the app, when I signed back in, it's telling me add my cards again (which I cut up long ago) and that I'm at zero points! >.< What the hell?

    I only had 8 or 9 thousand points so it isn't like I was hacked, I'm so confused.
    I was also booted out of my app this morning, but luckly, when I logged back in everything was the same. I'd email/call them and get them to look into the manner, even 8/9,000 pts is a lot in my eyes!
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    I used the text offer 20x / $40 and did not receive the points or my personal offer points, but I did receive product points. And now that I read this "This offer cannot be combined with department or total store offers. Customers will automatically receive the best of the available offers should they qualify," I wonder...... what the heck does that mean?
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  6. #1881
    At the end of the rainbow potohgold's Avatar
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    Has anyone been able to successfully stack these two offers (i.e., the points automatically appear on your receipt)?

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  7. #1882
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    Quote Originally Posted by potohgold View Post
    Has anyone been able to successfully stack these two offers (i.e., the points automatically appear on your receipt)?

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    Yes from previous purchase at SDM

  8. #1883
    Mastermind Anna Michele's Avatar
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    I did that shop but had to do a points inquiry for the shampoo conditioner one

    Sent from my SM-J320W8 using Tapatalk
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    Join in the fun in the Survivor 36 Ghost Island pool Lots of fun Lots of prizes https://forum.smartcanucks.ca/424554-survivor-ghost-island-season-36-a-canada/

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    Newfiescreech Newfiescreech's Avatar
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    Quote Originally Posted by GracieAnne View Post
    Can anyone help? I randomly got booted out of the app, when I signed back in, it's telling me add my cards again (which I cut up long ago) and that I'm at zero points! >.< What the hell?

    I only had 8 or 9 thousand points so it isn't like I was hacked, I'm so confused.
    Hi GracieAnne ..PC Optimum send them email explaining what happen to your points ..they normally always reply back .take care and have wonderful week
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  10. #1885
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    I have done the scroll and I cannot find a answer to a question im sure has been posted here a number of times and was hoping that one the of the sdm experts could tell me if pepsi counts as a wus on food and snacks

    Thanks in advance
    Last edited by Thatdone; Thu, Jun 14th, 2018 at 05:15 PM.
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  11. #1886
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    Quote Originally Posted by Cata View Post
    I used the text offer 20x / $40 and did not receive the points or my personal offer points, but I did receive product points. And now that I read this "This offer cannot be combined with department or total store offers. Customers will automatically receive the best of the available offers should they qualify," I wonder...... what the heck does that mean?
    Hard to tell without details but WUS (When you Spend) offers do not stack - regardless of the source (in store, personal, text). They will combine with a WUB (When you Buy / product points).
    It has been this way for quite a while.
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    Is any one having trouble accessing PCO website
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    Quote Originally Posted by Thatdone View Post
    I have done the scroll and I cannot find a answer to a question im sure has been posted here a number of times and was hoping that one the of the sdm experts could tell me if pepsi counts as a wus on food and snacks

    Thanks in advance
    food and snacks-yes. candy and snacks- no
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  14. #1889
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    Quote Originally Posted by nalaric View Post
    food and snacks-yes. candy and snacks- no

    Thanks for the response, I need pepsi anyways so may as well get the points with my 4000 for 15 dollars
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  15. #1890
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    Quote Originally Posted by Cake View Post
    Hard to tell without details but WUS (When you Spend) offers do not stack - regardless of the source (in store, personal, text). They will combine with a WUB (When you Buy / product points).
    It has been this way for quite a while.
    Oh yes, it wasn’t a wus offer I was referring to, I should have specified. On one account it was 600/$3 any secret deodorant and the other was 1,600/$8 Gillette or Venus products.

    After emailing back and forth I got all my due points on one account, still waiting on the other one. It seems that they get you to fill in all the details and then never read and just close your ticket and send you a template response.
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