Johnson and Johnson FPC **making amends for unreceived/expired coupon from FB offer

[annedougherty]

I got the mousse FPC on Monday. My mother's hasn't gotten hers yet and was ordered at the same time, and we live in the same building.

[nicolthepickle]

I got this one and used it, but there are a few other Save.ca ones that I didn't get.

[Angela273]

Thank you for the information. I signed up for the FB promo when it was still on, but I never received anything.

[Litesandsirens911]

I have gotten all the other offers, so really wondered why this one hadn't come.

me too...thanks to Insane for pointing me to this so I can contact them.

[wendyjane]

Hello,

We have sent you a coupon for the free Johnson's Baby product. It should be arriving in approximately 4-5 business days.

Regards,
Save.ca Support

Hooooooray!!!!

[FrugalNotCheap]

I e-mailed them last week about the mousse coupon that I also didn't receive. I informed them that I didn't get the Johnson's one and at that time they said they couldn't do anything about it as the offer was over...I guess I have to e-mail them again!

[jessep13]

so I emailed them and this is what they sent back:

Hello,

We have sent you a coupon for the free Johnson's Baby product. It should be arriving in approximately 4-5 business days.

Regards,
Save.ca Support

We shall see if they actually send it this time. fingers crossed!

[Decaf]

Never get any free mousse one that I ordered. I didn't get the mousse B1G1 coupon either.
Did received the Vaseline and J&J FPC prior to this though. I still get regular SAVE coupons.

[neesci]

I emailed them yesterday and havent heard anything back

[cheekyme]

well myself im a little ticked off i recieved a coupon that expired in a couple days of getting it but i hadnt noticed the expirey date so it was expired when i went to use it so i noticed on here they would give you a new one so i wrote and they said to send back the coupon?Well who keeps an expired coupon a month later???Not cool with johnsons!!!

[SarahSuz]

Save.ca is saying that I did not meet the eligibility requirements to have the coupon sent out - I must have lapsed into some sort of coma when I ordered it.

They told my mom that they are no longer processing her coupons because there are multiple accounts at her house. Weird, I would like to know who else lives there besides my dad - who most definitely is not ordering any coupons.

The crappiest thing is that there is no other way to follow up other than email, which relies on if and when they decide to get back to you.

[Natalka]

Hello,

We have sent you a coupon for the free Johnson's Baby product. It should be arriving in approximately 4-5 business days.

Regards,
Save.ca Support

Hooooooray!!!!

I just got the same one! Awesome!

[cjunk]

Save.ca is saying that I did not meet the eligibility requirements to have the coupon sent out - I must have lapsed into some sort of coma when I ordered it.

They told my mom that they are no longer processing her coupons because there are multiple accounts at her house. Weird, I would like to know who else lives there besides my dad - who most definitely is not ordering any coupons.

The crappiest thing is that there is no other way to follow up other than email, which relies on if and when they decide to get back to you.

I had no luck with save.ca. I emailed them about not getting the J&J FPC and gave facebook account name and save.ca account names and they told me they looked into it and there is "no evidence of having ordered it" so they are not sending me an FPC. That is silly. Why would I take all of that time to email them all details etc. if I was not telling them the truth?? I am not impressed with save.ca.

[orv]

wow.. they also said i i dont meet the criteria as i didnt order it either.. funny.. i didnt know i just randomly decided a couple weeks ago that i wanted to "like" J&J on facebook for no apparent reason... are these people run by lockerz??? lol

[Dayanara]

Got this response...
Hello,
Unfortunately, you do not meet the criteria for a replacement coupon. In order to qualify, you must have successfully placed an order from the J&J Baby site during the time the offer was still valid. Since an order was not placed from this particular site, we are unable to issue a replacement.
We apologize for the inconvenience.
Regards,
Save.ca Support

I am 100% positive I did everything correctly, ah well...