Shopper's plays their dirty games again

[sharkie]

Sharkie, when you purchased those 17, was that all in one transaction? I usually buy 3 or 4 of these Nivea bars when they go on sale for $1.99 every few months but the last time I did was maybe a year ago.

Today I wanted to get some for free during 20x day but I was scared to get more than 2 when I actually wanted 6. Don't need them f lagging my card before the mega redemption

I bought the 17 packs in one transaction.....

[dutchmama]

I honestly think it's the Nivea that's 'red-ging'! I have still not been able to find any Nivea coupons, so I haven't gotten any.

I went in yesterday, and haven't used my card since I purchased all my wipes...and I got quite afew. A reasonable number for a person with 2 kids, and 30 weeks prego. Anyways, I was a bit nervous, but my card worked totally fine! With the 20X I got yesterday, I now have the points to do 2 top level redemptions, so I'm tucking the Optimum card away in a safe place, not to be used until Dec. 1!

I'm thinking my husband will be getting a card this week, though

[sharkie]

I just made dh get a card.....just in case they screw me over..lol....

[Yay! Free Stuff!]

[QUOTE=CrazyQT;5055332]I do not understand how you received 2 receipts? You said the "new" receipt showed you got bonus points. What happened to the first receipt? Was the transaction refunded and scanned again because there is no way you would get any points if the cashier just scanned your card after you had paid and the were given the first receipt. It's impossible to get points if there was no product scanned.


She did what you do if you forget your optimum card one day and shop. All you have to do is bring the receipt and they scan your card and then the receipt so you get your points. The "new" receipt just showed that I got my bonus points. It was a "post transaction update". It didn't show any of the items I purchased just that she adjusted it to get my points

[nothingsweeterthanadeal]

i tried again to get the nivea soap free today at 1.99 and use $3 off they said no,,,i came home and called HO, they said they will enquire and call me back....waiting

[sharkie]

i tried again to get the nivea soap free today at 1.99 and use $3 off they said no,,,i came home and called HO, they said they will enquire and call me back....waiting

Do not hold your breath while you wait..lol

[lessthannat]

I got my soap fix already and with all these issues I don't think I will be buying anymore at SDM - thankfully so far my card has not been suspended and I haven't experienced any issues at all

I wonder what HO will reply regarding the use of this coupon

[redhdlois]

RAOH (Halloween) !!!

[debragirl31]

I am still waiting since last Tuesday for a callback. My card is still frozen and no one is returning my calls despite my being told I'd get a callback in 2 days on my first call in. I'm so frustrated it is getting super ridiculous. I had serious points for the mega redemption prior to the Huggies deal and the Nivea soap (I did 2 I think), and I can't even access my old points prior to what ever reason they've frozen my card. I don't even know WHY they've frozen my card. ARGH!

[debragirl31]

Absolutely agree with you Sharkie. If I didn't purchase my items with the full knowledge and consent of the Manager of a store and pay for product so that I don't clear the shelf and am considerate of their requirements, and then they slam me for it after the fact and DON'T even tell me why but lock my card and don't call me back after I've left 4 messages for them, what am I as a consumer left to do? Run on I know but I'm so frustrated by such a complete lack of professionalism on their part.

I will go to the press with this issue if they don't call me back, because they are leaving me with no option. I feel very helpless right now and feel that only a complaint to the Ombudsman, or Fifth estate or CBC is going to get me any resolution as they won't even call me back. I don't want to be a squeaky wheel. I've always dealt fairly with everyone and every business I've dealt with. Sighs... sorry but so frustrated right now.

but my issue is, what radar... how are we suppose to know if they do not let us know....that is the part I do not like....I have gone shopping at many other stores and I respect whatever limits they say....SDM never lets it`s customers know anything....

[sharkie]

Absolutely agree with you Sharkie. If I didn't purchase my items with the full knowledge and consent of the Manager of a store and pay for product so that I don't clear the shelf and am considerate of their requirements, and then they slam me for it after the fact and DON'T even tell me why but lock my card and don't call me back after I've left 4 messages for them, what am I as a consumer left to do? Run on I know but I'm so frustrated by such a complete lack of professionalism on their part.

I will go to the press with this issue if they don't call me back, because they are leaving me with no option. I feel very helpless right now and feel that only a complaint to the Ombudsman, or Fifth estate or CBC is going to get me any resolution as they won't even call me back. I don't want to be a squeaky wheel. I've always dealt fairly with everyone and every business I've dealt with. Sighs... sorry but so frustrated right now.

this debragirl31 is just typical SDM behaviour......they never told me my card was suspended until I went in...I am at the end of my rope with them.....they are overpriced to begin with...they have a rewards card but do not want people to get to many rewards..go figure that one out...

[sharkie]

And I truly understand your frustration with them

[DianneS]

Debra maybe you should post on SDM Facebook page letting them know that if they do not respond to your call, you will go to the press. It may not work but it's worth a shot.... If I were you I would be pretty fried by now.

[carlyincanada]

Well, well!!! OMG!! I've been outta of the loop (busy with life) but heard this from a Scer on FB. This is crazy when they get the money back from Nivea!

Sure brings back bad memories from last year at Mega weekend when all my points were taken away...never did get explanation from them other than they blamed me! ugh!! Haven't shopped much this year at SDM & my store & another one call me with the promos but I've limited my spending there!

[debragirl31]

I emailed shopper's and they've indicated they are still looking into it. I have seen that some have posted on their facebook page and have messaged those people; and they too are receiving the same message.